UX Researcher – New Grad

SeatGeek believes live events are powerful experiences that unite humans. With our technological savvy and fan-first attitude we’re simplifying and modernizing the ticketing industry.

By catering to both consumers and businesses, we’re powering a new, open entertainment ecosystem where fans have effortless access to experiences, and teams, venues, and shows have seamless access to their audiences. Because everyone should expect more from ticketing.
Make your mark
We’re looking for a bright, curious UX researcher who wants to help millions of people experience the thrill of live entertainment. As a member of the User Experience team, you’ll partner with engineers and product managers to ensure all our experiences are high quality, easy to use, solve real problems, and drive long-term business value. This is a hybrid work style role (50% of the week) on-site at our corporate office in NYC.
What you’ll do

• Produce actionable insights that inform design and development
• Design, conduct, and analyze product research, both foundational and tactical
• Collaborate with product and design partners in informing designs with insights
• Work with data analysts to answer questions using a mixed methods approach
• Share research insights in creative ways to increase empathy

What you have

• You are a college student graduating in the spring of 2025
• Strong project management skills, where you can execute with speed while handling research operations and research projects simultaneously.
• An understanding for, and have practiced, core research methods (exploratory interviews, concept testing, usability and impression testing, etc.)
• A love for discovering and sharing new, innovative research methods and approaches
• You’re a great writer and a strong storyteller. You enjoy sharing your work and you’re comfortable giving presentations
• You’re empathetic, curious and open-minded
• Excitement for understanding customer needs, motivations, and pain points
• Collaboration skills, adept at working with a diverse group of people with different experiences who take pride in mentoring and learning from others
• Bonus: You have some experience with product design and/or product analytics

Perks

• Equity stake
• Flexible work environment, allowing you to work as many days a week in the office as you’d like or 100% remotely
• A WFH stipend to support your home office setup
• Unlimited PTO
• Up to 16 weeks of paid family leave
• 401(k) matching program
• Health, vision, dental, and life insurance
• Up to $25k towards family building services
• $500 per year for wellness expenses
• Subscriptions to Headspace (meditation), Headspace Care (therapy), and One Medical
• $120 per month to spend on tickets to live events
• Annual subscription to Spotify, Apple Music, or Amazon Music