Vice President, Americas Professional Services

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!
Our Company
Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences. We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transforming how companies interact with customers across every screen.

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours.

Position Summary

The Head of Professional Services, Americas will be responsible for the global delivery and service sales teams for Adobe’s Americas enterprise business. S/he will lead teams in defining strategies for revenue growth, scalability, and exceeding customers’ expectations on engagement delivery.

This leader will build, mentor, and grow a geographically dispersed organization of more than 1000 individuals, supporting over 250m in revenue with an emphasis on providing a thoughtful but challenging environment where employees can add significant value and develop professionally.

Responsibilities

• Partner with the field in generating net new revenue opportunities from both current and prospective customers, as well as to lead those customers’ overall satisfaction with Adobe.
• Define and lead strategy for service offerings that establish strong value propositions, accelerate delivery, increase quality, and ensure customer success.
• Engage with heads of Field Operations, Partner Sales and Regional Sales to plan and execute strategies for building a profitable services engine.
• Play a key role in executing license revenue growth for the organization through increased focus around multi-million-dollar engagements.
• Lead and develop a large service organization. Develop the teams’ skills and depth, particularly in solution selling.
• Be a proponent of the solution selling methodology and actively promote this in his/her team.

Requirements

• 15+ years of experience in Services/Consulting and related roles, with at least 8 of those years in management.
• Experience leading a global team of at least 500 individuals.
• Successful history of owning a revenue number of 200m or greater.
• Experience leading large, complex $1M+ deals.
• Experience leading a high growth global consulting practice with within an enterprise software business.
• Experience leading a geographically distributed organization across geos & verticals.

Competencies

• Thought Leader: Highly influential. Is well received and respected by executives, internal teams, cross-functional groups, customers and partners. Can effectively and convincingly communicate his/her ideas and objectives to audiences of all levels.
• Authentic Leader: Builds great teams around a focused mission. Translates overarching business goals into specific objectives for each member of the team. Ability to collaborate, mobilize and engage multiple stakeholder groups at different levels.
• Relationship Builder: Is collaborative and team-oriented; thinks in terms of “we.” Excellent customer and partner/alliances management, and client engagement skills.
• Solutions-oriented: Inspired by execution; has a bias for action in a hands-on capacity. Conveys a sense of urgency and drives issues to closure.

Why Adobe?

At Adobe, you will be immersed in an exceptional work environment that is recognized around the world. You will be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer.