Writer, Communications Specialist

ICF

The Content Writer/Developer will create and deliver internal and public facing content for publications, fact sheets, newsletters, emails, talking points, web-based tools, webinars, videos, website, and other communications and products for use in communication and capacity building for legal service providers and Afghan arrivals navigating in the U.S. immigration system. They will support the development and implementation of communications and knowledge enhancement plans, strategies, and activities, including disseminating messages and products through various channels (e.g., email, website, SharePoint, social media) and operating email, social media and other dissemination and scheduling technology and software.

The on-call Content Specialist will report to the Training Manager and interact with project directors, managers, legal and Afghan subject matter experts and staff in the Immigration Legal Services for Afghan Arrivals (ILSAA) project to support the Capacity Building communication and knowledge enhancement needs of ILSAA program. This is a remote, on-call, exempt position.

Key Responsibilities

  • Develop products and content tailored to specific audiences, including legal service providers and eligible Afghan Arrivals.
  • Collaborate with subject matter experts, stakeholders, translators, and other project team members to develop and maintain products that meet objectives from concept through final publication.
  • Use plain language standards to create a variety of communications and marketing materials and tools, including e-mails, social media posts, newsletters, web content, talking points, and more for target audiences.
  • Assist with authoring, proofing and quality control of all materials.
  • Organize and manage content and develop taxonomies for digital information sharing platforms such as SharePoint and websites.
  • Partner with project managers on tasks, teams, and timelines to ensure content is reviewed and approved in a timely and efficient manner in line with our processes and take ownership of keeping content and digital platforms updated on an ongoing basis.
  • Support development of strategic communications plans, including identifying target audiences and their needs; developing communications goals, objectives, and targets; and designing strategies to meet goals that align with the project’s work plan.
  • Support monitoring and tracking reach and engagement related to dissemination strategies, including email opens and clicks, e-mail contacts, social media engagement, and website traffic and engagement.
  • Provide comprehensive project and administrative support to the Capacity Building Teams including project management support of ongoing deliverables on a monthly and quarterly basis, managing product development timelines, addressing challenges, enhancing efficiencies and coordinating with delivery team to move projects forward.
  • Collaborate closely with KM, Training and Communications teams to manage virtual events, project documentation, and collaboration tools and platforms. Provide support on special projects, including research, content assistance, and coordination and collaboration with other teams to ensure deliverables meet operational and accessibility standards.
  • Support meeting preparation and minute taking. Assist in organizing and providing administrative support to leadership team meetings.
  • Organize and manage content and develop taxonomies for digital information sharing platforms such as SharePoint and websites.

Required Qualifications

  • Bachelor’s degree in English, Communications, or related field
  • 3+ years of experience in content development or writing/editing
  • 2+ years of experience executing broad range of communication strategies
  • 2+ years of experience in project coordination or project management
  • Must be able to obtain a tier 2 security clearance
  • Must have resided in the U.S. or U.S. territories for 3 of the last 5 years

Professional Skills

  • Experience with email, social media, and digital writing best practices
  • Experience developing content using existing brand and style guides in alignment with client and industry standards
  • Ability to organize content and use plain language, tone, and voice to meet needs
  • Ability to deal effectively with rapid change and to prioritize work quickly in response to changing needs
  • Strong communication collaboration, and interpersonal skills
  • Excellent organizational skills and solid attention to detail with the ability manage multiple projects, deadlines, and priorities in a fast-paced environment
  • Demonstrated outstanding level of professionalism in providing administrative support, including ability to exercise good judgment, discretion, tact, and diplomacy
  • Proficiency in MS Office Applications (Word, PowerPoint, Outlook, Excel)
  • Display a high degree of initiative and ability to work independently and in a team-oriented, collaborative environment
  • Comfortable working with remote teams
  • Experience with email, social media, and digital writing best practices

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