Diversity, Equity, and Inclusion Program Manager (Remote-US) (219125)

Learn, Lead & Grow at Sitel Group®    

We believe experiences are everything and that happy associates are successful ones. That is why we give our people the tools and the freedom to learn, grow, have fun and be themselves.    

As one of the largest global providers of customer experience (CX) products and solutions, Sitel Group® empowers brands to build stronger relationships with their customers by creating meaningful connections that boost brand value. 

With 160,000 people around the globe – working from home or one of our CX hubs – we securely connect best-loved brands with their customers over 8 million times every day in 50+ languages. Whether digital or voice-based, our solutions deliver a competitive edge across all customer touchpoints. Our award-winning culture is built on 40+ years of industry-leading experience and commitment to improving the employee experience.  

Sitel Group® is looking for a Diversity, Equity, and Inclusion Program Manager.

You Will

As the Diversity, Equity, and Inclusion Program Manager at Sitel you will have the unique opportunity to execute on our DEI strategy and deliver on the DEI platform initiatives at the ground level!  This position will partner cross-functionally as well as with executive leadership to realize our DEI strategy, build actionable tools and create resources to achieve our goal where all Sitel associates feel they belong and can do their best work.  

This role will be responsible for leveraging data and metrics to inform our D&I priorities, define and measure success, and influence change at our company and within our industry.

• Execute on actionable activities that will increase DEI visibility and drive strategic goals.
• Lead transformation and change management programs within DEI, while playing a key role in expanding ERGs, leading Diversity Council, and activating leaders and people managers as it relates to DEI.
• Partner with NA HR and TA teams to embed DEI into every aspect of the associate journey.   
• Partner with leadership to promote successful region-wide (Americas) DEI programs and plans. 
• Partner with our analytics team to design metrics and dashboards for DEI and TA functions and monitor progress.
• Work with business partners to develop annual/quarterly DEI projects and metrics. 

You Have

• Bachelor’s Degree.
• 2+ years’ experience working in DEI specific roles.
• Experience partnering with a professional diversity organization nationally.
• Experience partnering with senior leadership to inform and guide the direction of inclusive recruitment and talent development with near and long term perspectives. 
• Experience developing successful DEI programs at large organizations.
• Current knowledge and understanding of Diversity, Equity, and Inclusion standard methodologies, including effective approaches to attraction, recruitment, selection, and engagement.
• Experience defining and overseeing success on program initiatives.
• Organizational agility – ability to move about the organization and adapt to change quickly.
• A passion for driving results.
• A self-starter with a doer mentality.
• Capability to craft and communicate a clear project plan and to keep partners advised on progress.
• A knack for challenging the status quo and providing feedback to executive leadership.

Our Perks

Competitive salaries, benefits, 401K contribution matching and paid time off.

Onsite and remote work at home available (depending on the market).

Fun and engaging company-wide initiatives, including our SitelFit wellness program.

Growth opportunities through various development programs.

Employee discounts.

Casual dress code.

Excellent work culture.

Join the #SitelLife

GAIN STABILITY, EXPAND POSSIBILITIES. We celebrate successes and reward our people for their hard work every day. We offer benefits to keep you healthy and happy, such as paid time off. Plus, fun perks like employee discounts.  

GROW AS YOU GO. We invest in you with internal programs, training, and initiatives to develop your skills and help you reach your goals. We promote from within. We provide you with the tools, skills, and resources to develop professionally and personally. You choose where you want to go; we help you get there.  

WORK TOGETHER TO MAKE AN IMPACT. We strive to make the world a better place and empower others to do the same. We are mission-driven -and we leverage the power of our people to make a positive impact in the communities in which we live and work.  

BE BOLD, BE YOU. #SitelLife represents our commitment to our people – to YOU. It’s about coming exactly as you are. We empower everyone to live their truth, be themselves and use their voice -and we give them a platform to do so.  

MAXIMIZE YOUR EXPERIENCE. We value open, honest, and constructive conversation. We encourage you to speak up -and we listen when you do. Through MAX, our global community, we leverage our people’s innovative ideas, experiences, and feedback to shape and drive the future of Sitel Group®.