Site Reliability Engineer I

Serving the People Who Serve the People
Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn.
Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe.
Want to know more? See more of what we do here.
What your impact will look like:

• Use Granicus Applications and Understand Impact on Government and Citizen Interaction
• Own Escalated Issues and Problems Reported by Customers, Internal Teams, and Monitoring
• Independent Collaborative Troubleshooting of Application, Service, and System Issues
• Document and Escalate User Stories, Bugs, and Defects
• Establish and Maintain SLI, SLO, and SLA targets for applications and services.
• Use software development best practices to automate solutions and eliminate toil.
• Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets and following the company’s information security program.

You’ll love this job if you:

• Understand and value the “Customer Experience” and how to support people.
• Are constant learner with aspiration to make major contributions to challenging projects.
• Have degree in Computer Science, related field, or 4+ years of experience in SaaS Environments.
• Have 2+ year of experience working in AWS/Azure or certification.
• Have 2+ year of experience supporting Windows and Linux servers.
• Have hands-on experience writing and troubleshooting Python.
• Understand relational databases (SQL) and can efficiently connect to databases and query data.
• Have direct experience using monitoring tools such as New Relic, or Elastic.
• Have experience working in ticketing systems such as JIRA and are familiar with Agile SDLC.
• Have experience using CI/CD tools like Gitlab or Jenkins.

Security and Privacy Requirements
– Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company’s information security program.
– Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies.
CJIS Requirement
To be considered for this position you must be willing and able to obtain/maintain a Secret-level security clearance through the U.S. Government. To obtain this clearance you must meet the following requirements:
– U.S. Citizenship
– 10 years of U.S. residency status
– Passing of an in-depth, government sponsored background check
Don’t have all the skills/experience mentioned above? At Granicus, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don’t meet every requirement above but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit!
Security and Privacy Requirements
– Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company’s information security program.
– Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies.
The Team
– We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand.
The Culture
– At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to be
a part of our journey.
– A few culture highlights include – Employee Resource Groups to encourage diverse voices
– Coffee with Mark sessions – Our employees get to interact with our CEO on very important and
sometimes difficult issues ranging from mental health to work-life balance and current affairs.
– Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more.-=- – We bring in special guests from time to time to discuss issues that impact our employee
population
The Impact
– We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here.
The Benefits
At Granicus, we offer a competitive benefits package that allows employees to tailor benefits to their needs. Benefits listed below are for employees based in the U.S.
– Flexible Time Off
– Medical (includes an option that is paid 100% by Granicus!), Dental Vision Insurance
– 401(k) plan with matching contribution
– Paid Parental Leave
– Employer-paid Short and Long Term Disability Insurance, Group Term Life Insurance and ADD Insurance
– Group legal coverage
– And more!