Customer Service Rep – CAC

Overview
Work Shift

First (Days) (United States of America)

Sentara is hiring a Customer Service Representative for the Clinical Access Centralized Scheduling Department.

Position Status: Full-time, Day Shift

Standard Working Hours: Monday – Friday, 8:00AM to 4:30PM

Position Location: Remote work in Hampton Roads, VA area only. Sentara will provide the equipment. High-speed internet is required.

If internet is out must travel on-site to work at Sentara Independence in Virginia Beach, VA.

Minimum Requirements:

• High School Diploma or equivalent
• Two years of Customer Service experience. Experience with medical insurance in a hospital or physician’s office setting preferred
• High Volume call center experience preferred
• Epic EMR experience preferred
• Data entry skills

Responsibilities:

• Primarily responsible for handling incoming calls to effectively address eligibility, claim, and payment issues or to address and perform patient scheduling and referral work.
• Provide quality service and customer satisfaction through effective communication and education.
• Responsible for all areas of customer service as it pertains to research and resolution of telephone inquiries.
• Schedules a high volume of procedures for patients in a computerized scheduling system.
• Accountable for accurately and completely obtaining required information in the scheduling process, ensuring the correct patient and procedure requested, has been scheduled.
• Responsible for order entry process, communications, guest relations, medical record maintenance/analysis, and various clerical duties within scope of role.

Benefits: Sentara offers an attractive array of full-time benefits to include Medical, Dental, Vision, Paid Time Off, Sick, Tuition Reimbursement, a 401k/403B, 401a, Performance Plus Bonus, Career Advancement Opportunities, Work Perks, and more.

Our success is supported by a family-friendly culture that encourages community involvement and creates unlimited opportunities for development and growth.

Be a part of an excellent healthcare organization that cares about our People, Quality, Patient Safety, Service, and Integrity. Join a team that has a mission to improve health every day and a vision to be the healthcare choice of the communities that we serve!

Keywords: Indeed, Talroo-Allied Health, Monster, LinkedIn, scheduler, scheduling, referral, appointment, medical receptionist, healthcare administrative, call center, CSR, customer service representative, insurance verification, claim
Job Summary
Responsible for all areas of customer service as it pertains to research and resolution of telephone inquiries related to Plan prescription benefits, eligibility or claim payment issues. Primarily responsible for handling incoming calls to effectively address eligibility, claim, and payment issues or to address and perform patient scheduling and referral work. Provide quality service and customer satisfaction through effective communication and education.

Pre-employment screening required.
Qualifications:
HS – High School Grad or Equivalent (Required)Customer Service, Data Entry
Skills
Sentara Healthcare prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

Per Clinical Laboratory Improvement Amendments (CLIA), some clinical environments require proof of education; these regulations are posted at ecfr.gov for further information. In an effort to expedite this verification requirement, we encourage you to upload your diploma or transcript at time of application.

In support of our mission “to improve health every day,” this is a tobacco-free environment.