Appointment & Administrative Specialist – Client: Roofing Industry

Appointment & Administrative Specialist – Client: Roofing Industry
Department: Boutique Client

Employment Type: Freelance

Location: LatAm – Dominican Republic

Reporting To: Client via Magic

Compensation: $5.00 / hour

About the ClientOur client is a leading roofing company in Michigan specializing in residential and commercial roofing services. Known for their commitment to quality craftsmanship and customer service, they provide comprehensive roofing solutions including repairs, replacements, and installations, with a strong focus on customer satisfaction and seamless project management.
Why this role exists
We’re seeking an Appointment & Administrative Specialist to manage incoming leads, schedule meetings efficiently, and handle basic administrative and bookkeeping tasks. This role is crucial for maintaining a steady flow of appointments while ensuring accurate record-keeping and administrative support.
The Impact you’ll make
Appointment Setting (75% of time)

• Handle incoming leads professionally
• Convert inquiries into scheduled appointments
• Manage calendar effectively
• Follow up with potential clients
• Maintain detailed communication records

Calendar Management

• Coordinate and schedule client meetings
• Send meeting confirmations
• Handle schedule changes
• Maintain organized booking system
• Track appointment status

Communication

• Provide professional phone interaction
• Respond to client inquiries
• Document client requirements
• Ensure accurate information relay
• Maintain clear records

Administrative & Bookkeeping Support (25% of time)

• Handle basic bookkeeping tasks
• Maintain financial records
• Perform data entry duties
• Support administrative operations
• Manage documentation

Skills, Knowledge and Expertise
Required:

• 2+ years of appointment setting or call center experience
• 1+ years of administrative support experience
• 1+ years of basic bookkeeping experience
• 2+ years of customer service experience
• 1+ years experience with Excel
• Proven track record of phone communication
• Fluent English proficiency (spoken and written)
• WFH Set-Up:
  • Computer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up.
  • Internet speed of at least 40MBPS
  • Headset with an extended mic that has noise cancellation and a webcam
  • Back-up computer and internet connection
  • Quiet, dedicated workspace at home

Your Superpowers:

• Excellent verbal communication for appointment setting
• Professional phone manner
• Strong customer service orientation
• Efficient calendar management
• Clear and articulate speech
• Detail-oriented task management
• Multi-tasking abilities
• Organizational skills
• Basic financial accuracy
• Time management

You should apply if…

• You excel in phone communication and appointment setting
• You’re great at managing customer conversations
• You can maintain a high volume of scheduling tasks
• You’re comfortable with calendar management
• You can handle basic bookkeeping as a secondary duty
• You’re organized and detail-oriented
• You enjoy primarily customer-facing work
• You can balance multiple priorities
• You have strong follow-through
• You maintain professionalism in all communications

What to expect…

Work Setup:

• Remote position
• Must have a reliable internet connection and a quiet workspace
• Required to provide own computer with Intel Core i5 or something similar or higher operating system

Working Hours:

• Monday to Friday, 8 AM to 4 PM EST (Eastern Standard Time)
• 40 hours per week

Compensation:

• $5 per hour
• No benefits package included