Senior Partner Solutions Engineer

About Shopify

Opportunity is not evenly distributed. Shopify puts independence within reach for anyone with a dream to start a business. We propel entrepreneurs and enterprises to scale the heights of their potential. Since 2006, we’ve grown to over 8,300 employees and generated over $1 trillion in sales for millions of merchants in 175 countries.

This is life-defining work that directly impacts people’s lives as much as it transforms your own. This is putting the power of the few in the hands of the many, is a future with more voices rather than fewer, and is creating more choices instead of an elite option.

About you

Moving at our pace brings a lot of change, complexity, and ambiguity—and a little bit of chaos. Shopifolk thrive on that and are comfortable being uncomfortable. That means Shopify is not the right place for everyone.

Before you apply, consider if you can:

• Care deeply about what you do and about making commerce better for everyone
• Excel by seeking professional and personal hypergrowth
• Keep up with an unrelenting pace (the week, not the quarter)
• Be resilient and resourceful in face of ambiguity and thrive on (rather than endure) change
• Bring critical thought and opinion
• Embrace differences and disagreement to get shit done and move forward
• Work digital-first for your daily work

About the role

We give high growth, high volume merchants the scalability, reliability and flexibility they need. Shopify is in hyper-growth, building the tools and experiences for some of the biggest brands in the world, and our Solutions Engineering team is front and center in making that happen. This is where you come in…

The Partner Solutions Engineer is responsible for equipping agencies with the knowledge and know-how which enables them to provide compelling solutions. This will be delivered via engagements focussing on recruitment of new partners and onboarding partners in remote & IRL environments. You will break down technical barriers so our Partners can offer more effective services around our platform for high growth, high volume merchants, leading to faster revenue growth. You will have the opportunity to build strong relationships and be seen as a trusted advisor to partners you engage with. Specifically their technical and sales teams enabling high level solutions-focused discussions around the Shopify platform, their technology stack and their businesses overall goal.

This is a remote, regional role with the expectation to travel occasionally for on-site visits with our Partners (10%).

Responsibilities

• Be an evangelist for Shopify seeking out opportunities to speak at and attend Partner focused events.
• Be accountable for defining a skills plan which enables the successful onboarding of new agencies to Shopify with a clear set of services defined.
• Contributing to programs and playbooks that allow for the onboarding of partners at scale.
• Deliver tailored onboarding and training sessions to key strategic partners.
• Understanding and communicating the competitive strengths of Shopify to our partners.
• Identifying and participating in case studies and events that increase the partner pipeline.
• Be an internal champion for the region you support.
• Collaborating with internal Shopify teams to improve partner and merchant experiences and develop internal technical knowledge.

Requirements

• Experience in enterprise ecommerce, digital agencies, solutions engineering, or partner management roles, including experience supporting a wide variety of industries, verticals and business types.
• Become an expert on Shopify’s capabilities, application ecosystem and integrations.
• The ability to educate and align partners on Shopify’s commerce vision, roadmap and approach.
• Strong interpersonal and communication skills – you will interact with diverse technical and non-technical groups, and can effectively facilitate and manage interactions with numerous stakeholders.
• Analytical capabilities with an understanding of ecommerce best practices, the commerce ecosystem, industry trends, technology vendor landscape, integrations and systems architecture.
• Development experience. You’ll be speaking often with developers and technology teams and need to be able to speak their language. (Liquid, Ruby, JS, HTML, CSS etc.)
• Strong knowledge of Shopify APIs (GraphQL and REST). Partners often want to create custom apps; it’s your role to let them know what’s possible, where to start, and what the best path to implementation is.

• Experience with building Shopify themes (with Liquid, the Shopify templating language)

• Familiarity with development lifecycles, version control systems and development environments (git/Github is a plus).
• A solutions mindset – prospective and new Partners like to push the boundaries of commerce and will often custom build solutions to help their merchants achieve their goals.
• A commercial mindset – you are able to look past the pure technical implementation to understand the broader business and commercial application.
• A trainer at heart – you love enabling others to be the best they can be.
• Strong time management and prioritization skills to work with a range of Partners with multiple concurrent requests, and the ability to reprioritise on an ongoing basis.
• The ability to thrive on change, work well as part of a team and as an individual contributor, as well as the flexibility to work locally, regionally and globally in a matrixed organization. We evolve at a rapid pace and things change quickly, sometimes even daily!
• The ability to manage multiple stakeholders, including Partnership Leaders, Partner Managers, Partner Enablement, Partner Program, Solutions Engineer
• Native or fluent in English plus an additional European language (French, Spanish, or Italian will be a bonus)