Partnerships Operations Senior Manager

About Ethos

Ethos was built to make it faster and easier to get life insurance for the next million families. Our approach blends industry expertise, technology, and the human touch to find you the right policy to protect your loved ones.

We leverage deep technology and data science to streamline the life insurance process, making it more accessible and convenient. Using predictive analytics, we are able to transform a traditionally multi-week process into a modern digital experience for our users that can take just minutes! We’ve issued billions in coverage each month and eliminated the traditional barriers, ushering the industry into the modern age. Our full-stack technology platform is the backbone of family financial health.

We make getting life insurance easier, faster and better for everyone.

Our investors include General Catalyst, Sequoia Capital, Accel Partners, Google Ventures, SoftBank, and the investment vehicles of Jay-Z, Kevin Durant, Robert Downey Jr and others. This year, we were named on CB Insights’ Global Insurtech 50 list and BuiltIn’s Top 100 Midsize Companies in San Francisco. We are scaling quickly and looking for passionate people to protect the next million families!

About the Role

We are seeking an experienced lead to support and scale our management of partner operations at Ethos. Among others, you will own the vision, strategy, and roadmap for creating an efficient, highly successful carrier contracting team, as well as develop process, reporting and metrics around carrier contracting. You will also be responsible for developing, planning, and implementing scalable solutions that support the continuous improvement and growth of the organization. We are looking for someone who is energetic, self-motivated, and ready to step up to the challenge of helping build a best-in-class agent contracting program.

Duties & Responsibilities:

• Lead and manage day-to-day carrier contracting operations
• Deeply understand the carrier contracting process and data to develop and execute effective agent carrier contracting procedures, policies, controls, and standards
• Develop, Analyze, and Monitor relevant carrier contracting metrics and prepare reports
• Collaboratively lead the gathering, documentation, prioritization, and communication relevant enhancements and fixes to our carrier contracting practice, including working with Carrier contracting and licensing contacts, vendors, Engineering, Marketing, CX, Sales, Agent Quality, Compliance, and Analytics
• Partner with the Head of Partner Operations to develop relevant goals and objectives then work with the team to meet them on a consistent basis
• Act as liaison between Compliance, Agent Quality, CX, Risk Ops, Sales and other cross-functional partners
• Gather, document, and communicate relevant product, marketing, and business updates to the carrier contracting team
• Recruit, hire, mentor, and develop partnership operations associates
• Create and nurture a work environment and team culture where agents can excel
• Stay informed on the latest industry best practices, strategies, and methods

Qualifications & Skills:

• 5+ years experience in licensing and contracting with carriers, 3+ years of experience managing a team and operations
• Extensive knowledge of licensing and contracting market practice, trends and new technology
• Sharp focus on execution and an owner mentality with a track record of delivering success in a timely manner
• Strong intellectual curiosity and drive to solve problems
• Excellent time management and prioritization necessary to balance all responsibilities
• Ability to work in ambiguous environments with little direction and be scrappy about it – we don’t have all the answers, but you’ll need to find them
• Excellent communication (verbal, written); openness to collaboration, hearing different perspectives from team members, and driving towards the best outcome for customers and the business
• Adaptable to change and ability to change tasks quickly with maintaining attention to detail

The US national pay range for this full-time position is $131,006 – $256,875. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hires for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

Please note that the compensation details listed in US role postings reflect the base salary + applicable bonus only, and do not include equity, or benefits.

You can find further details of our US benefits at https://www.ethoslife.com/careers/

Don’t meet every single requirement? If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. At Ethos we are dedicated to building a diverse, inclusive and authentic workplace.

We are an equal opportunity employer who values diversity and inclusion and look for applicants who understand, embrace and thrive in a multicultural world. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the SF Fair Chance Ordinance, we will consider employment for qualified applicants with arrests and conviction records.