Senior Internal Communications Manager (USA)

See yourself at Twilio

Join the team as Twilio’s next Senior Internal Communications Manager.

Who we are & why we’re hiring

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant, diverse team making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

About the job

This position is needed to support Twilio’s internal communications programs for the G&A (General & Administrative) functions, namely, culture and employee experience (People Team), Legal, IT, Finance and Twilio.org, working closely with leaders and subject matter experts of these functions. The person in this role will also spearhead projects focused on creative content development and manage change initiatives for high-profile corporate programs. As a member of Twilio’s highly-collaborative and regarded Internal Communications team, the person in this role will play a pivotal role in shaping Twilio’s future success.

Responsibilities

In this role, you’ll:

• Plan and advise on internal communications for culture & employee experience, Legal, IT, Finance and Twilio.org programs that impact employees, ensuring that messaging is clear and well understood by critical audiences
• Draft and/or consult on sophisticated, thoughtful executive communications for the G&A leaders i.e. emails, video scripts, and presentations
• Identify opportunities to establish new ways of developing and delivering creative, fun programs across internal communications channels, connecting employees with Twilio’s C-suite, vision, strategy, and culture
• Collaborate with program leaders across G&A functions, act as a thought partner and influence program decisions
• Plan, draft messaging, and execute on G&A-related announcements, creating a strategic narrative
• Partner with your internal and external communications teammates to tell a cohesive story to employees helping them navigate change

Qualifications

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 7+ years of internal and/or executive communications experience
• 5+ years Tech industry experience
• Excellent verbal and written storytelling skills, including high-quality, thoughtful executive communications and strategic messaging for business-critical issues
• The presence and confidence to quickly become a trusted advisor to program managers and senior leaders
• Experience conceiving and executing fun, creative programs connecting employees to company culture and strategy
• An ability to roll with the punches and stay grounded in a highly fluid environment
• Proficient in consistently using AI for research, drafting, generating creative ideas, and sentiment analysis
• Results and metrics oriented. Thinks in terms of measurable results to gauge program effectiveness and course correct where needed
• Bachelor’s degree in English, journalism, communications, marketing, or otherwise writing-intensive field
• Experience using AI for drafting content and generating creative ideas
• Highly organized and detail-oriented
• Able to connect the dots and solve problems
• Proactive with sense of urgency
• Adaptable, thriving in a fast-paced environment
• Calm under pressure
• Loves building relationships and being part of a team

Desired:

• Proficiency with AirTable, Slack, ServiceNow, Zoom, Google Workspace, Staffbase, Slido, Polly
• Experience with engaging, fun employee events, both in person and virtual

Location

This role will be remote but is not eligible to be hired in California, Connecticut, New York, New Jersey, Pennsylvania, or Washington.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately quarterly travel to San Francisco headquarters is anticipated to help you connect in-person in a meaningful way and collaborate with your team on projects.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That’s why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.