Freshworks is a company that provides a suite of customer engagement software designed to help businesses manage their customer interactions more effectively. Their platform offers a range of solutions including customer support, CRM (Customer Relationship Management), marketing automation, and IT service management.
Freshworks’ tools are designed to improve customer support with features like helpdesk ticketing, live chat, and self-service portals. Their CRM software helps businesses track and manage customer relationships, sales, and marketing campaigns. Additionally, Freshworks provides marketing automation tools for email campaigns, lead generation, and analytics, as well as IT service management solutions to streamline internal IT operations and support.
With a focus on simplicity and ease of use, Freshworks aims to enhance customer engagement, streamline business processes, and improve overall efficiency for companies of all sizes.