Application Specialist FRT

Promoting the bioreactor and its relating products proactively by organizing the field works such as the product presentation and trial in the customer site.
In parallel, by analyzing the sales data and forecast, making the strategic plan and sharing | reporting it to the regional manager (quarterly)
Attending to the exhibition | conferences and company-organizing events actively to find the potential customers and sales opportunities

The Application Specialist will be responsible for offering product expertise, application knowledge and technical support along each step of customer’s process and for bringing the products’ technical expertise and market knowledge to the sales team. The main missions are to ensure successful design, validation and implementation of products, by supporting sales for product design, product positioning and demonstration, and supporting customers for application development work, initial startups and training.

Main Responsibilities & Tasks:

• Support the sales organization on existing products through product presentations, demonstrations and application studies, and on new products in close collaboration with product management through beta sites testing and demonstrations
• Be responsible for the assigned product line to support sales target achievement in the defined territory
• Support sales in the customer process and URS analysis, and generate application trials to help designing optimized products in line with the application requirements
• Provide technical support proactively, answer inquiries and resolve implementation problems in the field for customers
• Support quality department in the quality complaint process by troubleshooting and analyzing customers processes for better investigation and resolution
• Collect, compile, verify and analyze data on the assigned product line performance and customer feedback to identify product features that need to be changed to meet customer needs
• Report on competitors’ products and feedback information to the application specialist management and products management
• Provide basic product training to internal sales and dealers, and running external customer workshops and seminars
• Conduct trials and demos to achieve intended results and create trial reports to product management and sales teams
• Collaborate with interfaces to define the scope and acceptance criteria of trials and build professional trial reports

Qualification & Skills:

Minimum

• Academic degree in biological engineering, biotechnology or other life sciences related field
• Familiar with related products, laboratory processes and equipment
• Strong customer orientation and “sales mind”
• Native-level spoken and written Japanese
• Intermediate level spoken and written English (e.g. TOEIC 600 and above)

Ideal:

• Proven experience in a similar position and industry
• Familiarity with life science application experiment technology
• Experience with cell culture (with bioreactor or flask)
• Strong learning ability, and expert knowledge base in this area
• Ability to work effectively within matrix organization (e.g. product / project / division management)
• Excellent communication and presentation skills
• Proven IT/software skills (e.g. Microsoft Office applications)

About Sartorius 

Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide.

We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment.