Billing Support Associate (Remote)

ResMed has always applied the best of technology to improve people’s lives. Now our SaaS technology is fueling a new era in the healthcare industry, with dynamic systems that change the way people receive care in settings outside of the hospital–and tools that work every day to help people stay well, longer. We have one of the largest actionable datasets in the industry, creating a complete view of people as they move between care settings. This is how we empower providers–with vital insight to deliver the care people need, right when they need it.

We’re also ensuring that our health solutions connect to other companies’ networks. Because when objectives align, everyone wins. And as we work today to drive better care and lower costs, we’re developing more personalized solutions for tomorrow, utilizing machine learning, intelligent care paths, and predictive protocols. If you are an innovator who wants to make an impact we want to talk to you! We have exciting opportunities supporting Brightree by ResMed and MatrixCare by ResMed!

Billing and Account Receivable Customer Support Associate – Home Health and Hospice (HH)

****This position is a remote position AND requires home health or hospice experience ****

Seeking a rewarding position in the rapidly expanding healthcare and technology solutions space?  Join us at MatrixCare as a Customer Support Specialist

Who we are:

Based just outside of Minneapolis, MN, MatrixCare’s team of employees is thinking, creating and challenging ourselves to better serve our patients and customers.  Each day is a new day for ground-breaking ideas and unparalleled opportunity. Ours is a culture focused on what we can accomplish today, and where it can lead us tomorrow.

Why work at MatrixCare?

We have vision. We’re a team of thinkers and innovators who constantly challenge ourselves to do everything better than the day before.

We are an exciting and fast paced company looking for individuals who are passionate about technology, who will help drive world class customer support for MatrixCare’s suite of healthcare software solutions.

Who we are looking for:

The Billing Support Associate is the primary point of contact for MatrixCare’s customers.  We are seeking a customer-oriented individual coupled with in depth knowledge of the HH space to provide exceptional service to our clients.

Responsibilities:

• Answer billing and accounts receivable related questions regarding the use of MatrixCare Home Health, and Hospice (HH) solution in a friendly, effective, and efficient manner
• Diagnose and resolve basic and complex customer billing and accounts receivable questions or problems over the telephone or through electronic communication
• Interact with customers to troubleshoot and resolve customer issues that may not have standard documented solutions
• Document new issues, FAQs, and resolutions for a robust knowledge base.
• Identify critical issues that may impact all clients, provide proactive communications, product fixes and subsequent uploads
• Track and document inbound support requests and ensure proper notation of customer problems and issues
• Work closely with customers to ensure we are providing solutions that meet their needs
• Stay abreast of current technology in products, design changes, and new product offered

About you:

• Must be a quick learner, self-directed, motivated, and have strong dedication and commitment level to the tasks at hand
• Must be able to work in a fast-paced, collaborative, project-oriented environment with the ability to own areas of the product with minimal supervision
• Looking for someone with a great attitude that is willing to learn and increasingly strive to improve
• Exceptional consultative and communication skills
• Highly organized

Qualifications:

• Bachelor’s degree in finance, business, healthcare technology or a relevant field strongly preferred
• Home health or hospice billing and accounts receivable experience is required
• Must have strong Desktop and Internet skills
• Must have demonstrated experience solving billing and accounts receivable problems on an innovative home health & hospice software product
• Must have excellent interpersonal, communication, and customer service skills with the proven ability to resolve challenging issues in a timely manner
• Home Health and/or Hospice billing and accounts receivable with MatrixCare is preferred
• Equivalent combination of education and experience will be considered

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.