Claims Specialist

Guild Mortgage Company, closing loans and opening doors since 1960. As a mortgage banking firm, we are dedicated to serving the homeowner/buyer. Our goal is to provide affordable home financing for our customers, utilizing the best terms available while providing a level of professionalism and service unsurpassed in the lending industry.
Position Summary
The Claims Specialist plays an important role in the organization by performing a variety of activities directly related to the company’s claims activities. The role is primarily responsible, under general to intermittent supervision, for obtaining receipts of payments, preparing claims packages within required timeframes, and submitting information to Quality Control for review and approval. The Claims Specialist also submits and follows up on insurance, regulatory agencies, and investor claims in accordance with investor/insurer guidelines and applicable state and federal foreclosure requirements.
Essential Functions

• Prepare supplemental claims and gather receipts for property preservation, foreclosure fee costs, escrow advances and refunds for submission to Quality Control.
• Submit claims for final payment.
• Prepare, submit and monitor claims for reimbursement to investor and mortgage insurance carrier.
• Prepare supplemental claims for items not included in original claim; obtain reimbursement of estimated insurance refund as needed.
• Prepare loan level reconciliations and follow up on all files until claim status is finalized.
• Inform supervisor of claim denials and curtailments.
• Provide posting instructions for all finalized claim proceeds within 24 hours of receipt.
• Ensure all loans are liquidated to reflect a zero principal balance within 24 hours of receipt of finalized claim proceeds.
• Enter notes in system related to servicing, actions taken, delays, follow-up actions, and phone conversations.
• Enter completion date(s) in system and obtain approval to modify scheduled date(s) when delays occur that impact timelines.
• Verify taxes and insurance are maintained, paid timely or cancelled/endorsed in accordance with investor/insurer guidelines.
• Ensure all claims and supporting documents are uploaded into document retention system.
• Perform other duties as assigned.

Qualifications

• High school diploma or equivalent required, some college preferred, as well as two years total work experience in positions with responsibility for processing mortgage foreclosures, associated documents and timelines, with at least one year experience with FHA foreclosures.
• Highly organized and detail oriented; ability to work in a fast-paced, deadline-driven environment required.
• Basic math skills.
• Highly proficient with data entry, Microsoft Word, Excel and Outlook.
• Ability to work in an emotionally demanding role that requires patience and professionalism while interacting with consumers experiencing financial and emotional stress.
• Prior experience using the internet to perform basic searches to obtain information.
• 10-key by touch preferred.
• Prior experience using document retention software; Blitzdoc preferred.

Supervision

• General to intermittent supervision required, depending on experience
• Low level of independent judgment and discretion used in decision-making; follows procedures/guidelines, uses checklists to verify completion of tasks and escalates exceptions
• Interacts with mortgagors
• Travel: 0%

Requirements

• Physical: Work is primarily sedentary; occasionally walks and/or stands.

  Manual Dexterity: Frequent use of computer keyboard and mouse.

  Audio/Visual: Ability to accurately interpret sounds and associated meanings at a volume consistent with interpersonal conversation. Regularly required to accurately perceive, distinguish and interpret information received visually and through audio, e.g., words, numbers and other data broadcasted aloud/viewed on a screen, as well as print and other media.

  Environmental: Office environment – no substantial exposure to adverse environmental conditions.

Guild offers a pleasant work environment, competitive compensation and excellent benefits package, including medical, dental, vision, life insurance, AD&D, LTD and 401(k) with employer match.
Target Salary Range: $18/hr – $22/hr
Guild Mortgage Company is an Equal Opportunity Employer.

Compensation at Guild is influenced by a wide array of factors including but not limited to local and federal minimum wage requirements, education, level of experience, and applicant’s geographical location.