Clinical Nurse

Meet knownwell, weight-inclusive healthcare for all. Join a dynamic company that is changing the way care is delivered to patients with obesity. knownwell is a weight-inclusive healthcare company offering metabolic health services, primary care, nutrition counseling and health coaching services for anyone of any size. Our hybrid model allows for both in-clinic and virtual care to bring support to patients where and when they need it. To learn more about our recent Series A funding, led by Andreessen Horowitz, please check out this article.
As a fully remote clinical nurseatknownwell, you will play a crucial role in our outpatient primary care and metabolic healthcare practice, providing high-quality, patient-centered care coordination and support. This position focuses on managing inbound patient communications, triaging patient needs, and facilitatingappropriate care for both new and established patients. The clinical nurse is a keypoint of contact for many patients, supporting an effective, organized, and compassionate care environment in collaboration with the interdisciplinary care team and office staff.
Position: Remote Schedule:Full Time Monday-Friday with flexible scheduling (mix of patient contact hours plus administrative time). EMR: Athena
Responsibilities

• • Monitor and triage inbound patient messages via electronic health records (EHR) system, phone calls, and other communication channels.
  • Conduct preliminary screenings of new patient inquiries and self-scheduled appointment bookings to evaluate primary complaints, metabolic concerns, and other relevant health information to determine scheduling needs and ensure the correct appointment type and duration
  • Coordinate new patient intake processes and ensure all pre-visit information, including patient histories and initial lab requests, are documented and accessible for providers.
  • Work with medical assistants, front desk, and other staff to ensure patients receive timely follow-up for lab results, referrals, medication management, and treatment plans.
  • As requested, communicate/educate care plans and follow-up instructions to patients in an accessible and supportive manner, addressing any questions or concerns.
  • Deliver patient-centered education on disease prevention, chronic condition management, medication adherence, and lifestyle modifications relevant to primary and metabolic health.
  • Educate patients on routine screenings, health maintenance, and preventive care appropriate for their age, gender, and health status.
  • Offer condition specific education/guidance for patients as needed to support understanding and engagement in their plan of care
  • Support patients in understanding and engaging in recommended lifestyle, dietary, and physical activity guidelines to improve health outcomes.
  • Ensure timely and precise documentation of patient interactions, assessments, care plans, and follow-up activities in the EHR system.
  • Maintain clear and organized notes, ensuring all communications, interventions, and recommendations are thoroughly recorded and accessible to the care team.
  • Comply with clinical policies, regulations, and standards of care, maintaining confidentiality and HIPAA requirements.
  • Participate in quality assurance activities, audits, and reviews to uphold and enhance clinic standards.
  • Stay informed on best practices in triage nursing, metabolic health, and primary care. Participate in ongoing training, professional development, and team meetings to continually enhance care delivery.
  • Provide feedback to clinical management on operational improvements and contribute to process enhancements that promote a patient-focused, efficient clinic environment.

Stay current with licensure and appropriate re-certifications
Requirements

• Active unrestricted Registered Nurse (RN) license in a compact licensure state or licensure in MA with willingness to obtain additional state licenses as requested by knownwell
• Bachelor of Science in Nursing (BSN) preferred
• At least 5 years of clinical experience overall, including pre-nursing
• At least 2 years of clinical experience in an ambulatory care setting, family or internal medicine; experience in chronic condition management and weight management preferred.
• You have excellent communication and interpersonal skills.
• You’re dedicated to staying current with the latest developments in primary care and obesity medicine.
• You believe in inclusive, compassionate care.
• You believe in shared decision making with a patient. You honor the goals a patient has for their health, and you partner with them to help them achieve those goals.
• You have high emotional intelligence and know how to make a patient feel at ease – without judgment and without shame.
• You’re willing and excited to try new technologies that are both patient and provider oriented.
• You are excited to work with a collaborative team of physicians, APC’s, registered dietitians, medical assistants, health coaches, pharmacists, and other staff.
• Must have access to high-speed internet and phone lines to support a fully remote practice.

We offer a comprehensive benefits package (Medical, Dental, Vision, 401k match, PTO), competitive salary and the opportunity to be part of a purpose-driven organization that is dedicated to making a positive impact on the lives of patients.If you are an ambitious and experienced clinician who is passionate about transforming healthcare and creating meaningful change, we invite you to apply and join our dynamic team. Please send us a note athiring@knownwell.health.
knownwell, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Based on current size of the clinic and HIPAA regulation, providers cannot receive care in clinic and provider’s household members cannot receive primary care in the clinic.