Collector

Summary
Yelp’s Accounting team is seeking a 5-star, hands-on Collector to provide phone and administrative support for the Collections team. This high visibility position will provide Local Revenue credit card collection support. This candidate should be able to demonstrate effective communications skills when corresponding with clients while meeting department goals and deadlines. The Collector will be a key member of the Collections team, interfacing daily with external clients along with internal departments.

We’d love to have you apply, even if you don’t feel you meet every single requirement in this posting. At Yelp, we’re looking for great people, not just those who simply check off all the boxes. This is a full-time remote role based in the United States.
What you’ll do:

• You will make initial contact with canceled local advertising accounts who have an outstanding balance; make outbound collection calls and send follow up emails to reduce AR balance
• You will answer inbound calls to the Collections queue phone line, while maintaining an appropriate queue answer rate
• You will update and process credit card payments
• You will work with clients to set up payment arrangements
• You will document collection efforts in CRM systems
• You will work within a specified delinquency case queue
• You will resolve internal/external inquiries and issues through team case queue in a timely manner
• You will work closely with the Customer Success Teams, Sales Operations, and Accounting team
• You will maintain workload pace and meet daily/weekly/monthly collection goals
• You will provide updates and feedback to manager

What it takes to succeed:

• Ideally bilingual in Spanish or Mandarin
• You must have prior work experience in high call volume environment (minimum of 60+ calls per day) – 1 year minimum required
• You have prior collections, accounts receivable, or customer service experience – preferred
• You are reliable; able to thrive in a demanding work environment
• You have the ability to de-escalate calls and provide excellent customer service
• You have the ability to quickly learn collection skills and techniques
• You have the ability to adapt to changes/ duties in the work environment – required
• You have excellent verbal and written communication skills
• You have high confidence dealing with people at all organizational levels within Yelp
• Experience using Salesforce – a plus
• Competency in using MS Excel and Word – required
• AA degree or Accounting coursework – preferred

What you’ll get:

• Effective your first day: Full medical, vision, and dental
• 15 days PTO (accrual begins on date of hire and increases with 2+ years of tenure thereafter), 12 paid holidays, plus one floating holiday
• Up to 14 weeks of parental leave
• Monthly wellness subsidy
• Work from home reimbursement
• Flexible spending account
• 401(k) retirement savings plan
• Employee stock purchase plan
• Compensation range for this position is $38,000 – $63,000 annually. You may also be offered a bonus and benefits.