Content Design Manager

Welcome to the good side of tech 👋
You might have heard about us, but with a different name: Doctoralia. It all started 10 years ago, when we asked ourselves: is anyone in healthcare thinking about patients? We jumped in and we empowered patients by giving them access to leave and read reviews about their visit. We then provided doctors with the technology to manage bookings easily and save time, so they could devote themselves to what they always wanted: treating patients. And today is the day in which we ask you: wanna join us in the next step of making the healthcare experience more human?
Docplanner at scale
We are leaders in 13 countries so far, and more than 90 million patients trust us every month. 300.000 specialists, 2 mln bookings per month believe in us and our product, and so do leading venture capital funds such as Point Nine Capital, Goldman Sachs Asset Management and One Peak Partners. And yet, employing over 2.500 people all over the globe, we managed to keep the startup-mindset we started with over 10 years ago.
How does Docplanner Tech fit here?
At Docplanner Tech we are a diverse group of over 400 people working in Engineering, Data, and Product teams. We are responsible for building the product for all locations. Many of us have been here for over 5 years, yet we still welcome each new person with great joy and excitement.

We could tell you about us, but we will let our reviews on Glassdoor speak for themselves. In case you’d like to see how it feels to be 100% yourself at work, here’s a video of us.
And why should you join us?
Because it feels good to tell your family and your friends how you made the world a little bit better. You go to bed knowing that what you do matters, and that your talents align with your beliefs.

We want to make the healthcare experience more human, and that starts with you being you. We believe that taking the diversity of human experience into account makes a better healthcare experience for all . We’re not just different: we embrace diversity. We will encourage you to come to work your whole self, and that includes not coming to the office at all if you prefer not to, as we’re 100% remote friendly.
Job Description
The content design manager will manage a team of content designers, guiding them to have maximum impact in the projects they are involved in. In addition, the manager will also be the guardian of the product narrative and align with other stakeholders from e.g. product marketing to ensure a consistent user experience across the entire user journey. The manager will ensure that the team effectively uses analytics to measure the impact of content on user behaviour and conversion rates.
Key Responsibilities:

• Oversee and mentor a team of content designers across the Docplanner product suite, empowering them to create impactful, user-centered content. Support their career growth with regular check-ins and performance reviews, and actively contribute to team expansion through recruiting and onboarding new talent.
• Define the content design strategy and initiate discipline-related projects and initiatives, such as content audits, pattern definition, content operations, content governance,…
• Lead strategic content design projects by defining tasks, allocating resources, and following up on progress.
• Foster collaboration with cross-functional teams, including Product, Design, Marketing and Customer Success.
• Analyze user data to identify gaps in education and engagement, adjusting strategies accordingly.
• Manage content flows in partnership with the Customer Marketing team to ensure consistency across all user touch points.
• Oversee the development of in-product communications and content that drives onboarding, feature adoption and user engagement.

Qualifications

• 7 years of experience in UX writing, content design or other product content roles in a fast-paced environment.
• At least 2 years of experience in managing and mentoring a team.
• Proven track record of leading and delivering impactful content design projects in complex, consumer-facing international businesses, solving difficult product challenges across multiple platforms, services, and use cases.
• Empathetic leader who challenges directly and cares personally.
• Exceptional communication and cross-functional collaboration abilities.
• Clear and transparent communicator who keeps things simple and focuses on outcomes and results.
• Strong analytical skills and a data-driven mindset, with proficiency in analytics and product adoption tools.
• Bonus points if you have experience in content marketing, product marketing, or related fields, ideally within a PLG SaaS environment.

Additional Information

• ​​​​​Share options plan after 6 months of working with us.

True flexibility and work-life balance

• Remote or hybrid work model with our hub in Barcelona;
• Flexible working hours;
• Summer intensive schedule during July and August (work 7 hours, finish earlier);
• 23 paid holidays, with exchangeable local bank holidays;
• Additional paid holiday on your birthday or work anniversary (you choose what you want to celebrate).

Health comes first

• Private healthcare plan with Adeslas for you and subsidized for your family (medical and dental);
• Access to hundreds of gyms for a symbolic fee in partnership for you and your family.
• Access to iFeel, a technological platform for mental wellness offering online psychological support and counseling.

Keep growing with us

• Free English and Spanish classes.

We promote and embrace equal opportunities in our hiring process, and also every day at work. When you apply for our roles you receive equal treatment regardless of age, disabilities, gender reassignment, marital or civil partner status, pregnancy or parental status, race, colour, nationality, ethnic or national origin, religion or belief, sex, sexual orientation or any other dimension of human difference. If you require additional support in your recruitment process, we kindly encourage you to let us know. Behind those words you’re reading, there’s a person (hi!) who already helped a candidate by adapting the interviews, and now we’re lucky to have this person with us. So, even if you’ve never asked for it before, may this serve as a sign that, now, you can do so. We can only truly be equal if we adapt to each other.

“We believe all humans, in all their beautiful diversity, should have equal rights, dignity and respect. Period.” Mariusz Gralewski, CEO