Customer Care Coordinator

Company Description

We are SGS – the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories around the world.

As a member of Trade & Logistics Team, this person will report to the Geneva Operations and Customer Care Manager working closely with other customer care representatives, worldwide affiliates and the customer base as well as Regional Sales Managers and Global Product Managers. This person supports the organization in developing and implementing the strategy and business plan, and is likely to be responsible for leading a team and/or workstream. May also provide support within a particular specialist area, and will be a role model for SGS values and behaviours. Will manage, independently, a wide variety of operational, market and trade information, which requires an aptitude for multitasking and sharing information freely with colleagues while ensuring unflappable customer service and the ability to create new opportunities.

Job Description

• Coordinating international operations for group clients.
• Leading by example and contribute to workstreams to deliver objectives set out in the business plan.
• Continually review internal processes and resources and implement efficiencies to ensure continuous improvement.
• Responsible for client files on an order to invoice basis.
• Constant contact with brokers and underwriters.
• Finalizing and issuance of client documentation requirements.
• Issuance of insurance certificates for clients on behalf of brokers.
• Ensure constant information flow to clients on operations.
• Trouble shooting on customer operations globally using the SGS network.
• To search for additional opportunities and offer increased services to existing/new clients.
• With the assistance of Technical Governance team, provide support to affiliates in order to solve eventual problems on operations.

Qualifications

• Technical inspection/transportation knowledge.
• Minimum 5 – 10 years working experience in Inspection, Transportation or trading administration.
• Fluent in spoken and written English.
• Computer literate.
• Good interpersonal and communication skills.
• Excellent organizational skills.
• Client sensitive.
• Team player.
• Flexible on working hours / availability.
• Commercial and leadership potential.

Additional Information

If you are interested in the offer, please send your CV in English. 

We offer:

• Opportunity to remote work in an international environment.
• Employment under a contract of employment.
• Package of additional benefits: private medical care, group insurance, access to the My Benefit platform, co-financing of the MultiSport card, co-financing of foreign language courses
• Employee Referral Program
• Employee Initiative Programme