Customer Service Advisor M/F

In the VELUX Group, we offer you a world of opportunities and the chance to create a bright future. From the forefront of the sustainable indoor living industry, we enable those who live, work and play under the roof transform their spaces and live a healthier everyday life with more daylight and fresh air.

The VELUX Group is an international, family-owned business with strong financial roots and each year we are able to create real impact by reinvesting in society, our employees and planet through our foundations.
Alongside the rest of our values, “courage” and “mutual respect” define our actions every day and how we wish to contribute to the world.

As part of our after-sales activities, you respond to all requests  from our website, from private and professional customers.

First level of service, you provide them with solutions adapted to their needs on a daily basis.

Your missions:

– Analyze the customer’s request,

– Accurately diagnose the breakdown and/or malfunction of the product,

– Provide remote assistance for simple breakdown resolution,

– Create a file for any after-sales service intervention,

– Prepare quotes for customers…

In the constant search for customer satisfaction, you demonstrate a successful customer experience.

Beyond your interpersonal, listening and customer respect skills, you have good analytical and diagnostic skills. Autonomous, you demonstrate methodology and rigor in respecting established processes.

Good writing skills are required for the position.

Proficiency in IT tools (Office Pack, SAP or other customer relationship management system) will be appreciated.

Are you committed to customer satisfaction? Are you motivated by working in a dynamic and supportive team on a human scale (around ten people) in a pleasant setting?

So don’t hesitate any longer, apply!