Customer Service Technician

In the VELUX Group, we offer you a world of opportunities and the chance to create a bright future. From the forefront of the sustainable indoor living industry, we enable those who live, work and play under the roof transform their spaces and live a healthier everyday life with more daylight and fresh air.

The VELUX Group is an international, family-owned business with strong financial roots and each year we are able to create real impact by reinvesting in society, our employees and planet through our foundations.
Alongside the rest of our values, “courage” and “mutual respect” define our actions every day and how we wish to contribute to the world.

Would you like to use your experience, ambition and passion to actively advance our customer service? Do you also have strong communication skills and an affinity for craftsmanship? Then VELUX offers you the perfect opportunity for your next career step! To strengthen our team, we are looking for a:

Service technician / customer service technician (m/f/d) for the Munich region
This is what awaits you:

• You independently carry out regional repair and maintenance services, advise our customers on-site on technical matters and provide installation support
• You are responsible for and decide on warranty decisions for customers  
• You manage your planned customer orders independently and thus increase your capacity efficiency  
• You support the implementation of installation training for external tradesmen  
• You record and maintain order-relevant data for order processing and damage registration after successful completion of the service call
• You independently manage a spare parts warehouse
• You will be responsible for the training and coordination of technical assistants for joint order processing

What you bring with you:

• Ideally, you have completed vocational training. Alternatively, you can also switch careers if you have completed vocational training and have a high affinity for craftsmanship
• You have a very good technical understanding and interest
• You impress with a high level of customer affinity, a strong service orientation and strong communication skills
• You are regionally mobile and have a class B driving license 
• You are a team player, independent, proactive and solution-oriented
• You have a good understanding of IT solutions & processes

You can look forward to: 

• A varied workplace with the market leader
• Individual development and training opportunities, extensive and careful training
• A modern customer service vehicle with high safety standards for professional use, as well as high-quality tools and IT equipment
• Attractive pay with holiday and Christmas bonuses (13.5 salaries), travel allowance, job bike, kindergarten allowance and other various social benefits
• A team that is there for each other and supports each other
• Discount on VELUX products

Interested?
Then please apply online using our application form, stating your salary expectations and earliest possible starting date. We look forward to getting to know you.