Customer Success Account Manager

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

Job Description

The Opportunity

Step into the world of Adobe as an Inside Sales Representative – Own Quota. This role offers a unique platform to work with our exceptional digital tools and solutions, helping businesses transform their customer interactions. As a pivotal member of our sales team, you will drive success through collaboration, ambition, and a proven track record of meeting targets and exceeding expectations.
What You’ll Do

• Develop a comprehensive understanding of Adobe’s suite of products, including Creative Cloud for Teams, Adobe Sign, and Enterprise Programs.
• Research customer contracts and purchasing history using Adobe’s customer management systems and external sources like LinkedIn to identify expansion opportunities.
• Maintain the highest level of technical expertise by staying updated on the latest Adobe technologies and solutions through continuous learning and self-study.
• Educate customers on Adobe’s offerings by developing tailored use cases and conducting product demos.
• Build and nurture relationships with c-suite executives and key decision-makers to foster deeper engagements and drive sales.
• Conduct in-depth prospecting on assigned accounts to uncover and develop opportunities for upselling and cross-selling through strategic campaigns.
• Identify high-value accounts and drive higher Average Revenue per Transaction, ensuring the successful implementation of large deals and providing accurate sales forecasts.
• Meet weekly, daily, and monthly sales goals, enhancing Annual Recurring Revenue (ARR) and increasing upselling opportunities within the existing customer base.
• Manage the opportunity pipeline, providing timely and accurate updates to management on progress and outlook.
• Build value-based relationships with assigned accounts and take complete ownership of customer interactions and satisfaction.

What You Need To Succeed

• Bachelor’s Degree or equivalent experience.
• 3+ years’ experience in a similar sales role, managing a portfolio of services contract renewals directly or through indirect channels.
• Exceptional communication skills, both verbal and written.
• Strong organizational, follow-through, and documentation skills suitable for client communication.
• Ability to work independently, learn quickly, and proactively get results.