Director, Health Strategy & Operations

At Devoted Health, we’re on a mission to dramatically improve the health and well-being of older Americans by caring for every person like family. That’s why we’re gathering smart, diverse, and big-hearted people to create a new kind of all-in-one healthcare company — one that combines compassion, health insurance, clinical care, service, and technology – to deliver a complete and integrated healthcare solution that delivers high quality care that everyone would want for someone they love. Founded in 2017, we’ve grown fast and now serve members across the United States. And we’ve just started. So join us on this mission!

Job Description

A bit about this role:

We’re seeking a dynamic and entrepreneurial leader to design and scale innovative solutions for our medication adherence program while supporting the growth of our organization. At Devoted Health, we set ambitious goals – including achieving 5 Stars on all triple-weighted medication adherence measures – and we’re looking for someone eager to tackle this challenge with creativity, determination, and a passion for improving healthcare.

In this role, you’ll combine strategic thinking and operational excellence to drive the success of our Pharmacy Guide team. Leveraging data-driven insights, you’ll optimize workflows, solve complex problems, and collaborate with senior leaders to develop impactful programs that enhance medication adherence and improve member outcomes. And above all else, you’ll operate as a people-first leader, dedicated to empowering and elevating your team to achieve their fullest potential.

If you thrive in fast-paced environments, enjoy solving complex challenges, and are excited to lead high-performing teams, this is the role for you!

Responsibilities and Impact will include:

• Owning performance against all three medication adherence measures and driving measurable results.
• Designing and executing the operational strategy and roadmap for our Medication Adherence Guide-led function.
• Collaborating with senior stakeholders and clinical leaders to develop and implement impactful initiatives.
• Leading a distributed team of managers and pharmacy guides across multiple time zones.
• Driving a culture of member-centricity, operational excellence, and accountability within a growing team.
• Balancing clinical operations, pilot programs, and health plan initiatives to achieve both short-term and long-term goals.
• Establishing metrics-driven incentives and managing budgets to support growth and efficiency.
• Reporting performance metrics and strategic progress to senior leadership on a regular basis.

Required Skills and Experience:

• 10+ years of leadership experience, with a proven ability to deliver measurable results in a fast-paced environment.
• Strong operational, analytical, and organizational skills, including experience designing scalable, repeatable processes.
• Demonstrated success in leading teams, setting ambitious targets, and driving execution.
• Outstanding verbal and written communication skills, with the ability to articulate needs, objectives, and strategies clearly.
• Proven ability to influence senior decision-makers and collaborate cross-functionally to achieve outcomes.

Desired Skills and Experience:

• Entrepreneurial mindset with a passion for improving healthcare and delivering high-quality care.
• Proven leadership, agility, and collaboration skills in a dynamic environment.
• Analytical skills with the ability to solve complex problems and implement practical solutions.
• Recent MBA graduate or experienced professional, with prior health plan experience preferred.
• Clinical expertise – Advanced degrees (MHA, MPH, or PharmD) are highly valued.
• A commitment to continuous improvement, a “can-do” attitude, and the ability to thrive in a team-oriented environment.

Salary range: $165,000 – $254,000 annually

Our ranges are purposefully broad to allow for growth within the role over time. Once the interview process begins, your talent partner will provide additional information on the compensation for the role, along with additional information on our total rewards package. The actual base salary offered may depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.

Our Total Rewards package includes:

• Employer sponsored health, dental and vision plan with low or no premium
• Generous paid time off
• $100 monthly mobile or internet stipend
• Stock options for all employees
• Bonus eligibility for all roles excluding Director and above; Commission eligibility for Sales roles
• Parental leave program
• 401K program
• And more….

*Our total rewards package is for full time employees only. Intern and Contract positions are not eligible.

Healthcare equality is at the center of Devoted’s mission to treat our members like family. We are committed to a diverse and vibrant workforce.

Devoted is an equal opportunity employer. We are committed to a safe and supportive work environment in which all employees have the opportunity to participate and contribute to the success of the business. We value diversity and collaboration. Individuals are respected for their skills, experience, and unique perspectives. This commitment is embodied in Devoted’s Code of Conduct, our company values and the way we do business.

As an Equal Opportunity Employer, the Company does not discriminate on the basis of race, color, religion, sex, pregnancy status, marital status, national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.