Head of Product, Peer to Peer

What is the role

You will lead the Peer-to-peer Fundraising Product Team for Blackbaud including consumer facing and technical product managers to define global product strategy, end-to-end portfolio product vision and roadmaps that guide all areas of Blackbaud in delivering on customer value.  You will strengthen our retention, go-to-market and technology strategies while relentlessly communicating what and why behind our prioritized investments.  You are an expert in business case development, an influencer and an orchestrator who balances priorities to deliver results while also delivering continuous improvement. In short, you will be the “CEO of Peer-to-peer Fundraising”.

About the Peer-to-Peer Fundraising Portfolio

With over 179M in revenue, the Digital Giving portfolio includes capabilities that drive Peer-to-peer events, Consumer P2P, Org-led P2P, National P2P Events and Enterprise Online Marketing and Enterprise Digital Giving through our Luminate Online, Team Raiser and JustGiving products.

Immediate focus for this leadership role is:

• Grow peer-to-peer fundraising across geographies
• Balance innovation with retention to drive double digit growth
• Adopt SAFe as the Product Development model

What you’ll do

• Manage P&L for Peer-to-peer Fundraising
• Lead, coach, and develop a high performing team of product managers all levels.
• Translate customer needs and technical capabilities into a coherent market strategy and prioritized portfolio of products and services.
• Drive our product organization to take a metrics-driven, financial, and adoption-oriented approach to prioritization and investment decisions.
• Ensure clear functional, non-functional, and non-negotiable specifications are developed for all areas of the product and services portfolio and monitor product development from discovery through delivery and implementation.
• Partner with peers in engineering, infrastructure, PMO, Product Marketing, Customer Success, and other functions to drive world class execution of the roadmap.
• Define opportunities for new markets through identification of gaps and align Buy-Build-Partner Strategies and roadmaps to fill in gaps.
• Pricing and solution packaging – Be the catalyst for innovative solutions which solve needs and problems our customers do not even know they have.
• Work with Executive Leadership and peers to establish strategy and execution plans.
• Evaluate new technologies to determine feasibility and desirability of integrating those capabilities into the portfolio.
• Create, implement, and drive business processes, system improvements and new practices with a relentless focus on continuous improvement.

What we’re looking for

• 12+ years of experience managing and developing digital products as demonstrated via experience in software, technology and/or consulting
• 10+ years building and nurturing high performing teams
• Ability to drive business outcomes and collaboration across product and engineering teams
• Demonstrated thought leadership and able to influence at all levels in the organization in a highly matrixed structure
• Strong product intuition and user empathy
• Deep experience in digital product development
• Strong in analytics, structured, data-driven and have good interpersonal skills
• Thrives in a fast-paced, product-oriented environment and can meet deadlines under tight time constraints
• Strong product manager and have experience in leading cross-functional teams and motivate them to go the extra mile
• Ability to manage and prioritize dozens of requirements, deadlines, and projects
• Experienced in conducting user research, usability testing, A/B testing, rapid prototyping, and analytics
• Deep Knowledge of Lean and Agile software development processes

Competencies you have

• Learning Agility – you lead with curiosity and an insatiable desire to learn. You proactively seek feedback and build learning into all that you do.  As a leader, you create a culture around you where employees can grow and rise to meet new challenges on behalf of our customers.
• Customer Focused – you understand your customers and seek to drive value in all that you do on their behalf.  As a leader, you create a culture where customer value is in the DNA of your organization.
• Drive for Results – you get the right things done on behalf of your customers and your team.  You ensure that you are balancing priorities to deliver scalable, secure, available, and cost-effective solutions that solve the most important customer challenges. As a leader, you create culture where everyone knows the priorities and are measuring progress toward clear goals.
• Passion for People – you are a servant leader who knows that people are innately capable and full of potential.  You know their strengths and opportunities for growth as well as understand their aspirations. You know what the business needs. As a senior leader, you blend this understanding into clear goals, development plans and experiences that unlock the full potential of your team.  You don’t shy away from difficult conversations and thrive on seeing others grow and develop. You make others great.
• Transformation – you are a servant leader who knows that people are innately capable and full of potential.  You also know that culture and coaching need constant attention, practice, and patience.  As a leader, you engage your team in change by setting a clear vision for the future and helping all members of the team navigate toward that vision together.
• Strategic Thinking & Leadership – you think critically about the long-term variables that will influence the business, what our customers need and what your team needs.  You make decisions with the big picture in mind and anticipating both opportunities and threats and balancing stakeholder perspectives. As a leader, you have the conviction to plot a course that may be immediately challenging but leads Blackbaud to a place where we can thrive in the future.