Integrations Support Specialist

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

We are seeking a skilled Integration Support Specialist to join our Implementation and Engineering Services team. The successful candidate will be responsible for handling complex technical issues for the largest companies we work with. This role requires in-depth technical knowledge, strong problem-solving skills, and excellent customer service abilities.

Key Responsibilities: 

Receive and manage escalated technical issues from Level 1 support

Diagnose and resolve complex software and network problems

Provide advanced technical support to customers via phone, email, and remote access tools

Develop and maintain technical documentation for internal use

Collaborate with other departments to address recurring issues and improve product quality

Mentor and provide technical guidance to other Level 2 teams

Identify and escalate critical issues to Level 3 support or development teams when necessary

Maintain up-to-date knowledge of company products, services, and industry trends

Participate in on-call rotations to provide after-hours support as needed

Other Responsibilities: 

Troubleshoot intricate integration efforts and the interoperability of various technology stacks.

Collaborate and review solutions with integrators and developers within the engineering practice to ensure each integration maintains a consistent level of quality and standards.

Personal development

Fully understand the products, workflows, features, relationships and how these are used by our broader customer base

Stay up to date on new features releases, known issues, work arounds and processes (Release Management)

Interact with departments related to and connected to support to build relationships and discover opportunities for cross-departmental collaboration and growth

Be the liaison between Tier 2 Support team and upper-level Tech Ops and Engineering resources

Requirements: 

3+ years of experience in technical support, preferably with 1+ years at Level 2 or higher

Troubleshoot and debug technical issues, providing timely resolutions.

Proven ability to investigate and document high visibility issues for escalation

Ability to explain complex situations to a wide audience

Excellent problem-solving and analytical skills

Strong verbal and written communication skills

Ability to explain complex technical concepts to both technical and non-technical audiences

Experience with ticketing systems and remote support tools

Independently motivated

Ability to multi-task in a fast-paced environment

Preferred: working knowledge of the Corrigo or IWMS related applications

Sound like you? Before you apply it’s worth knowing what we are looking for:

In-depth troubleshooting and problem-solving

Customer service orientation

Time management and prioritization

Teamwork and collaboration

Adaptability and continuous learning

3 years of strong technical integration experience supporting complex applications

Coding experience a plus (SQL, HTML, XML)

Experience with SQL Server Management Studio a plus

Strong analytical and troubleshooting skills

Solution design and development skills

Excellent attention to detail

Independently motivated

Ability to multi-task in a fast-paced environment

Preferred: working knowledge of the Corrigo or IWMS related applications

Estimated total compensation for this position:

80,000.00 – 110,000.00 USD per year

The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant’s education, experience, skills, abilities, geographic location, internal equity and alignment with market data .

Location:

Remote –Atlanta, GA, Dallas, TX

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays

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