Lead EX Solution Strategist

This role can be performed remotely anywhere within the United States.

We are seeking an experienced and driven Employee Experience (EX) Solution Strategist to join our team and focus on developing and launching Employee Experience solutions for Fullstory.

In this role, you will represent Fullstory as a thought leader in the employee experience space, driving the adoption and successful implementation of Fullstory within organizations to enhance their digital workplace environments. You will be responsible for developing and executing go-to-market strategies, collaborating with cross-functional teams, working with partners and acting as a trusted SME to our customers.

In a typical day, you might:

• Drive Fullstory’s growth in the employee experience market by developing and executing go-to-market strategies, including market analysis, target audience identification, and compelling messaging that resonates with key decision-makers.
• Collaborate effectively with cross-functional teams (product, engineering, partnerships, marketing, and sales) to ensure seamless solution launches, ongoing product development aligned with customer needs, and achievement of shared business objectives.
• Identify and capitalize on high-potential opportunities within Fullstory’s existing customer base and target new accounts through data-driven propensity analysis, proactive outreach, relationship building, and effective pipeline management.
• Define and execute winning sales and deployment strategies that encompass developing customized proposals, delivering persuasive presentations, negotiating enterprise-level deals, and consistently exceeding revenue targets to expand Fullstory’s market share.
• In terms of customer lifecycle, this role acts as a trusted advisor by building strong relationships with C-level executives and key stakeholders across various departments (IT, HR, etc.) to understand their unique employee experience challenges and demonstrate the value of Fullstory in addressing them.
• 50%-60% of this role will be spent client facing, solution selling and in pre / post sale support.
• 40%-50% of the role will involved supporting marketing, product development and enablement

Here’s what we’re looking for:

• 8+ years of experience in a strategic employee experience role, ideally involving employee experience or digital workplace solutions.
• Strong understanding of the employee experience landscape, including key challenges, trends, and technologies.
• Strong analytical and problem-solving skills with the ability to translate data into actionable insights.
• Willingness and ability to work in a quota-carrying sales and renewals role
• Proven track record of success interacting with customers in a pre / post sales capacity.

The impact you will have in 6 Months:

• Identify top opportunities across existing customer base for expansions
• Refine market positioning and messaging for use in new and expansion opportunities
• Cultivate existing demand into new sales.

The impact you will have in 12 Months:

• Assess current implementations for verifiable results, that can be turned into re-runnable plays.
• Close new deals, and cultivate testimonials from existing customers using the solution.

#LI-Remote #LI-CD1
About Fullstory
Fullstory is on a mission to help technology leaders make better, more informed decisions by injecting behavioral data into their analytics stack. The company’s patented technology unlocks the power of quality behavioral data at scale by transforming every digital visit into actionable data and insights. With Fullstory, enterprises can get closer to their customers’ true sentiment and intentions to predict what they want, create personalized experiences, and drive conversion, loyalty, and revenue. Fullstory is headquartered in Atlanta, USA, with regional teams across North America, EMEA and APAC.

How we support you:

Fullstorians are committed to building something better—from how we approach our product, to how we care for our customers and each other. Better is only possible when we can bring our full selves to work. Along these lines, we offer:

• Autonomy and flexibility. From a remote-first work environment and flexible paid time off, to an annual company-wide closure – Fullstorians can focus on the moments that matter.
• Benefits. Take care of the whole you. FullStory offers sponsored benefit packages for US-based Fullstorians, and supplemental coverage options for international Fullstorians.
• Learning opportunities. We provide professional development opportunities through training programs, career coaching sessions, and an annual learning subsidy.
• Productivity support. We provide all Fullstorians with a monthly productivity stipend and reimburse remote colleagues for their initial home office set up.
• Team events. Connect with fellow Fullstorians through Employee Resource Group events, Listening & Alignment weeks, and team off-sites.
• Paid parental leave. Fullstorians have the flexibility to balance the needs of their growing families without the added stress of figuring out work and finances.
• Grow your family. We offer a global fertility and family building benefit that encompasses all journeys to growing your family.
• Bereavement leave. Every family is different; we leave it to you to define who your family is, and support you when you need it most.
• Miscarriage/Pregnancy loss leave. Whether it is for a Fullstorian or their partner – take the time you need.

Fullstory is proud to be an equal opportunity workplace dedicated to fostering an increasingly diverse community. We want candidates of all human varieties, backgrounds, and lifestyles. There’s no problem that can’t be made better by bringing together people with a broader set of perspectives. If our product, values, and community resonate with you, please apply – we’d love to hear from you!