Lead ServiceNow Solution Architect

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

This is a senior/lead expert technical role for overall technical solution architect on the JLL ServiceNow platform team.
ESSENTIAL DUTIES & RESPONSIBILITIES

• Design, implement and drive complex solutions that center on the ServiceNow platform, addressing various business processes, automation, and enterprise service management
• Design and build API integrations in-to/out-of the ServiceNow platform in a secure and scalable fashion supporting multiple endpoint technologies
• Lead the development team
• Lead the development process
• Author and maintain team and project documentation
• Works closely with other domains including Applications, Infrastructure, Cloud, Network, Security, and the business
• Work with third-party vendors
• Ensure applications, processes, and procedures of the team comply with JLL standards
• Plan and orchestrate upgrades annually
• Provide technical leadership and participate in all issue resolution for the ServiceNow platform

Required Knowledge, Skills, and Abilities

• 10 years of hands-on experience developing, configuring, and managing all aspects of the ServiceNow platform
• Deep Experience with scripting in the ServiceNow platform
• Outstanding business and technical communication skills
• Expert level experience with ITSM, ITOM, HRSD, and custom app development. Others a plus.
• Deep understanding of ITIL processes – incident, request, change, problem, configuration, asset, and knowledge
• Strong experience in developing and managing APIs for the ServiceNow platform
• ServiceNow Certifications are a significant plus.

Estimated total compensation for this position:

180,000.00 – 240,000.00 USD per year

The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant’s education, experience, skills, abilities, geographic location, internal equity and alignment with market data .

Location:

Remote –Atlanta, GA, Chicago, IL, Denver, CO, Houston, TX, Miami, FL, Raleigh, NC

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.