Payroll Implementation & Support Manager

This is Payroll Implementation at Lattice 
We are seeking an experienced HRIS and Payroll Implementation and Support Manager to lead high-touch implementations and provide exceptional ongoing support for our HRIS and Payroll solutions. This role will be essential to ensuring a seamless experience for our clients, particularly for complex implementations. The ideal candidate has a strong background in payroll, implementation, and customer support, with a passion for delivering high-quality service and building strong client relationships.
What You Will Do:

• Lead HRIS and Payroll Implementations: Manage end-to-end implementation for high-touch clients, including planning, setup, data migration, configuration, testing, and go-live support.
• Client Relationship Management: Serve as the primary point of contact for assigned clients during the implementation phase, ensuring a smooth transition to our platform and addressing client needs effectively.
• Project Management: Develop and maintain detailed project plans, timelines, and milestones, and communicate progress to stakeholders.
• Technical Support and Troubleshooting: Provide hands-on support to clients for post-go-live needs, including troubleshooting issues, assisting with customizations, and coordinating solutions.
• Training and Enablement: Conduct client training sessions for both administrators and end-users, equipping them with the knowledge and tools to use the HRIS and Payroll system effectively.
• Documentation and Process Improvement: Create and maintain documentation for implementation processes, troubleshooting steps, and best practices. Continuously improve processes based on client feedback and implementation experiences.
• Collaboration with Internal Teams: Work closely with Product, Engineering, and Customer Success teams to ensure client feedback is communicated and improvements to the HRIS and Payroll systems are implemented effectively.

What You Will Bring to the Table:

• Experience: Minimum of 5 years of experience in payroll and HRIS implementation, with proven expertise in handling complex, high-touch client implementations.
• Technical Skills: Strong understanding of HRIS and Payroll systems, including data migration, configuration, and troubleshooting. Experience in project management tools and support ticketing systems is a plus.
• Customer Support Background: Demonstrated ability in customer support and troubleshooting, with a strong understanding of client needs and a proactive approach to resolving issues.
• Project Management: Excellent project management skills with the ability to handle multiple implementations concurrently and manage timelines effectively.
• Communication Skills: Exceptional verbal and written communication skills, with the ability to explain technical concepts to non-technical users and build strong client relationships.
• Problem-Solving Abilities: Strong analytical and problem-solving skills, with attention to detail and a focus on delivering high-quality results.

The estimated annual cash salary for this role is $94,500 – $139,000. This position is also eligible for incentive stock options, subject to the terms of Lattice’s applicable plans

Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: Medical insurance; Dental insurance; Vision insurance; Life, AD&D, and Disability Insurance; Emergency Weather Support; Wellness Apps; Paid Parental Leave, Paid Time off inclusive of holidays and sick time; Commuter & Parking Accounts; Lunches in the Office; Internet and Phone Stipend; One time WFH Office Set-Up Stipend; 401(k) retirement plan; Financial Planning; Learning & Development Budget; Sabbatical Program; and Invest in Your People Fund