PIO Customer Service Trainee

Job Responsibilities

• Receiving, investigating and resolving all customer inquiries timely and accurately.
• Handling customer service inquiries and problems via the telephone.
• Ensuring all customer communication is clearly documented.
• Interact through various channels such as Chat, Phone, E-mail and TEAMS.
• Educating caller to ensure resolution is achieved on first contact.
• Must be able to pass required testing
• Participation and attendance are mandatory.
• This position requires flexibility due to rotations in schedules and requires adherence to assigned schedules
• Work overtime as required

Job Qualifications

Education

• High School Diploma or equivalent

Experience

• 1 year – Experience in a customer service support role is required

Skills\Certifications

• Proficient in Microsoft Office (Outlook, Word, Excel and Powerpoint)
• Proficient oral and written communication skills
• Proficient interpersonal and organizational skills
• Exceptional time management skills
• Ability to work independently under general supervision and collaboratively as part of a team in a fast paced environment
• Independent, Sound decision-making and problem-solving skills
• If current employee with the company, must meet minimum performance expectations
• Ability to talk and type simultaneously in a clear and concise manner while interacting with customers

The Provider Interplan Operations (PIO) division at BCBST is looking to add a Customer Service Trainee to our team starting February 3, 2025. In this remote role, you’ll have the opportunity to assist our providers with their customer service inquiries. Training for this opportunity will last approx. 17 weeks. The training hours are 8:00 am – 4:45 pm Eastern. After training, this position will have a weekly rotating shift starting as early as 8:00 am Eastern and working as late as 6:00 pm Eastern.