Process and Systems Manager, Clinical Delivery

What We Do
Care Access is a unique, multi-specialty network of research sites which operates as one connected team of physician investigators, nurse coordinators, and operations managers. Our goal is to engage every healthcare professional in clinical research and to make clinical trials a care option for every patient. By removing this bottleneck, Care Access is helping accelerate the approval and delivery of critical and life-saving therapies.

Who We Are
We care. Our people are the engines behind our mission: to revolutionize access to clinical trials for the benefit of patients everywhere. We care for one another, find new ideas to accelerate medicine, and seed a long-term impact for generations.
Position Overview
The Process and Systems Manager, Clinical Delivery actively contributes to the design, build, and implementation of the operational processes and systems needed for successful execution of patient-centered programs. They are the primary driver of this work for activities around the Future of Medicine Program. This includes working closely with Clinical Delivery leadership, Marketing, IT, Medical, Regulatory, Quality, and other key stakeholders within and outside the company to ensure the completion of the processes and infrastructure required to deliver Clinical Delivery programs. They will take information from leadership regarding the desired outcomes of programs and use it to drive progress. This is a highly autonomous role that is expected to complete their work to a high standard with minimal oversight from leadership.

This role requires a strong working knowledge of and experience in the clinical research industry, a proven track record working successfully in patient recruitment, patient retention, and/or customer service, and experience building and implementing systems to optimize team performance.

What You’ll Be Working On (Duties include but are not limited to):

• Comfort with various tech systems and ability to learn new systems quickly
• Adept at developing effective processes and workflows and understanding when a process is ineffective or inefficient
• Demonstrate professionalism in all situations and work effectively with a diverse group of individuals
• Proficient with Microsoft Office applications (Word, Outlook, Teams, and Excel)
• Ability to establish and maintain effective working relationships
• Ability and willingness to work independently with minimal supervision
• Ability to learn to work in a fast-paced environment
• Excellent organizational skills with strong attention to detail
• Critical thinker and problem solver
• Proficient in research terminology and basic medical terminology
• Strong organization and time management skills
• Ability to work effectively in a remote environment
• Adept at using multiple different systems to track information and pull data
• Bias for action and ability to execute a high volume of work daily

Physical and Travel Requirements

• Bachelor’s degree in a science related field or the equivalent experience
• At least four years of experience supporting the work of patient facing teams
• Experience developing processes and identifying systems for a department experiencing rapid growth
• Fluency in English

What You Bring (Knowledge, Skills, and Abilities):

• Comfort with various tech systems and ability to learn new systems quickly
• Adept at developing effective processes and workflows and understanding when a process is ineffective or inefficient
• Demonstrate professionalism in all situations and work effectively with a diverse group of individuals
• Proficient with Microsoft Office applications (Word, Outlook, Teams, and Excel)
• Ability to establish and maintain effective working relationships
• Ability and willingness to work independently with minimal supervision
• Ability to learn to work in a fast-paced environment
• Excellent organizational skills with strong attention to detail
• Critical thinker and problem solver
• Proficient in research terminology and basic medical terminology
• Strong organization and time management skills
• Ability to work effectively in a remote environment
• Adept at using multiple different systems to track information and pull data
• Bias for action and ability to execute a high volume of work daily

Certifications/Licenses, Education, and Experience:

• Bachelor’s degree in a science related field or the equivalent experience
• At least four years of experience supporting the work of patient facing teams
• Experience developing processes and identifying systems for a department experiencing rapid growth
• Fluency in English

Benefits (US Full-Time Employees Only)

• PTO/vacation days, sick days, holidays.
• 100% paid medical, dental, and vision Insurance. 75% for dependents.
• HSA plan
• Short-term disability, long-term disability, and life Insurance.
• Culture of growth and equality
• 401k retirement plan

Diversity & Inclusion
We serve patients and researchers from diverse cultures and communities around the world. We are stronger and better when we build a team representing the people we aim to support. We maintain an inclusive culture where people from a broad range of backgrounds feel valued and respected as they contribute to our mission. We value diversity and believe that unique contributions drive our success.

At Care Access, every day, we are advancing medical breakthroughs. We’re uniting standard patient care with cutting-edge treatments and research. Our work brings life-changing therapies to those in need and paves the way for newer and greater treatments to reach the world. We’re proud to advance these breakthroughs and work with the big players while engaging with the
physicians and caring for patients.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Care Access is unable to sponsor work visas at this time.

Employment Statement

Care Access complies with all employment laws and regulations with respect to its employment practices, terms and conditions of employment, and pay equity and wages. Care Access does not engage in any unfair or forced labor practice and does not tolerate, under any circumstances, the use of any form of forced or involuntary labor, child labor, or human trafficking. This extends to suppliers, partners, or other third parties with whom Care Access does business. Care Access values and promotes the protection of human rights everywhere.