Product Designer, Level 2

The Company
Serving the People Who Serve the People
Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and their constituents together. We are on a mission to support our customers by meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn.
Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers powering an unmatched Subscriber Network that uses our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe.
Want to know more? See more of what we do here.
PLEASE NOTE – You must reside in Costa Rica to be considered for this position. Candidates living in other countries cannot be considered at this time.
Granicus are looking for a UX Designer or Product Designer who loves simplifying complexity and smoothing digital interactions by researching, testing and iterating ideas and designs. Someone great with users, stakeholders and teammates, who wants to grow their skills, and delights in achieving great results.
What your impact will look like here

• Improving the usability of our government services software
• Creating seamless and enjoyable experiences by understanding user needs, behavior, and motivations
• Collaborating with Product teams (QA, project managers, product owners, and development) to understand problems, identify scope, and achieve solutions
• Joining our team culture and helping us continually improve and flourish
• Contributing to and refining our design systems with enhanced components and joyful interactions
• Spreading user-centered practices by being a passionate advocate, and a helpful, thoughtful, knowledgeable and diplomatic colleague
• Delivering research and design updates throughout the UX life cycle with the ability to clearly articulate the rationale behind design decisions and facilitate decision-making by stakeholders

You will love this job if you have

• Four or more years of user experience design in software
• Two or more years of experience in planning and conducting user research, including user testing, interviews and user workshops
• A love of combining elements of psychology, design, technology, and business into creative and strategic solutions and approaches
• Proven experience working with a team to iterate and implement projects
• Demonstrated ability to take a project from concept to dev-ready
• A strong foundation in usability and accessibility
• A knowledge of HTML, CSS and JavaScript
• An understanding of design systems, UI components, UX patterns, and responsive design
• Excellent Figma, Miro/Mural skills
• Keen attention to detail and accuracy – in thinking and execution
• Excellent communication abilities, effectively summarizing results to create compelling cases for choices throughout user-centred design
• A creative approach to problem-solving and aptitude for analyzing constraints and strategizing for better solutions

This position will have a 6-month probation period.
This role is subject to a background check.
This role may require domestic and international travel from time to time.
Shortlisted applicants will showcase a portfolio of their previous work and demonstrate their knowledge and capabilities.
Candidates should attend interviews prepared to do a design walk-through and task as part of the interview process.
Don’t have all the skills/experience mentioned above? At Granicus, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don’t meet every requirement above but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit!
Security and Privacy Requirements
– Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company’s information security program.
– Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies.
The Team
– We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand.
The Culture
– At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to be
a part of our journey.
– A few culture highlights include – Employee Resource Groups to encourage diverse voices
– Coffee with Mark sessions – Our employees get to interact with our CEO on very important and
sometimes difficult issues ranging from mental health to work-life balance and current affairs.
– Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more.-=- – We bring in special guests from time to time to discuss issues that impact our employee
population
The Impact
– We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here.