Program Manager, Calix Cloud

Calix provides the cloud, software platforms, systems and services required for communications service providers to simplify their businesses, excite their subscribers and grow their value.

Calix is seeking a strong Program Manager to join a fast-paced Product Engineering Operations team. The ideal candidate is a highly motivated self-starter with the ability to conceive, define and drive Cloud based releases through the complete software lifecycle from conception to deployment in production environments. This role will interface with cross-functional teams and should be highly knowledgeable in Release and Software Development methodologies, Deployment models, Engineering tools, Workflows, and Analytics.

Responsibilities:

• “Concept to completion” ownership of projects
• Lead and Collaborate within and outside of Products organization to ensure common understanding of processes and workflows.
• Responsible for managing the release processes for Cloud through development, test, and production environments.
• Plan and manage product releases, ensuring they are delivered on time and with high-quality standards.
• Manage the end-to-end release process and schedule, including critical deadlines for code and software, and cloud releases in pre-production and production environments.
• Maintain regular release schedule and conduct release calls with cross-functional teams to gather feature details for planning and deployment through CI/CD pipelines.
• Manage, facilitate, and coordinate release activities supporting the release (artifacts, readiness checklists, deployment/ implementation plans, playbooks, dependencies, risks, build out release calendars).
• Facilitate all release meetings and collaborate with cross functional teams and leaders to ensure successful deployment events (including readiness reviews, technology and business go/no go, root cause analysis).
• Manage risks and resolve issues that affect release scope, schedule and quality.
• Manage relationships and coordinate work between different teams in various locations and time zones.
• Measure and monitor progress, providing weekly/monthly release reporting, to ensure releases are delivered on time.
• Participate in CAB (Change Advisory Board) meetings to discuss release scope and/or roadblocks.
• Track trends at regular intervals using release metrics and report on quality and velocity parameters.
• Continuously improve release processes by identifying areas of inefficiency and implementing best practices.
• Recommend process improvements to improve effectiveness and efficiencies, develop metrics and assistance with implementing improvements.

Qualification and Skills Required:

• 10+ years Program Management experience running software engineering and project/program development management.
• Practical experience in Agile methodologies and in running cloud-based projects.
• Practical experience program-managing Software-As-a-Service products and cloud-based services. Solid knowledge in cloud technologies and DevOps practices.
• Experienced in software development and project/program management fundamentals (software development life cycle and quality processes, such as scoping, costs, schedules, deliverables, change and risk management, and mitigation).
• Excellent oral/written communication, interpersonal, and analytical skills. Outstanding organizational, prioritization, and multitasking skills.
• Exceptional skills influencing, teaming, and getting things done in a highly complex and nebulous environment. Ability to conceive of and accept responsibility for projects and see them through to completion.
• Ability to work on multiple projects concurrently in as fast paced environment and drive change across various engineering groups.
• Ability to work on resolving issues quickly on the spot and following up with a plan that takes the long view.
• Experience working with an integrated development and test environment
• Excellent Business analytical capabilities
• Good understanding of development, test and BI tools like – JIRA, Confluence, PowerBI, Test management tools, GIT, Bamboo, etc.

Desired Skills:

• Degree in Computer Science, Business, Electrical Engineering, or related field (Masters a Plus).
• Knowledge of PowerBI and building complex reports
• Experience working with TL9K and ISO9001 standards and audits