Risk & Control Manager, Change

🚀 We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking.

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products – we want to solve problems and change lives through Monzo ❤️

 📍London, Cardiff or Remote (UK) | 💰 £74,000 – £94,000 (dependent on experience) + Benefits | Hear from the team

This role is a 1 year fixed term contract 📝 covering caregiver leave and is for an immediate start 🚨

⭐️ Our Risk and Controls team

Like any other regulated bank, we need to make sure we are managing our risks and controls, and are fully compliant with regulation. But at Monzo, we want to do so while continuing with our agile “test and learn” approach to launching products our customers love. We are looking for a Risk & Controls Manager to help us further embed our shipping and product change management controls across the bank.

🔑 You’ll play a key role by…

• Innovating and improving on the effectiveness of our existing change governance processes to ensure they work for Monzo’s new product types and geographies.
• Coordinating product governance and oversight meetings.
• Iterating and reporting product change MI for an executive audience, including upcoming releases, and collaborating with risk partners to assess appropriate governance levels for major product milestones.
• Overseeing change training programs, ensuring Monzonauts are adequately trained in change management practices
• Coordinating and supporting product squads and risk partners in “business as usual” activities to comply with our product governance framework
• Supporting Monzo in developing and enhancing controls that protect our customer and business needs now and in the future
• Ensuring the first line proactively consider and incorporate the Consumer Duty, as well as any other relevant regulations, in our products and features as well as supporting proposals
• Embedding robust regulatory, conduct, and operational risk practices into a risk-driven culture
• Fostering positive and collaborative relationships across the three lines of defence
• Ensuring governance-related requirements are met

🤩We’d love to hear from you if…

• You have hands-on, practical experience with:
  • Designing and implementing change initiatives in large, complex financial institutions.
  • Identifying iterative improvements for product change management
  • Organising and managing risk governance meetings / committees, and collating data and writing supporting commentary for an executive audience
  • Experience navigating matrix organisations, collaborating at all levels, to tight timescales
• You have considerable risk and control experience with consumer financial products in a regulated environment
• You can apply a data led approach to risk management and assessment
• You’re excited about helping Monzo scale in a compliant, thoughtful, and controlled way
• You’re resilient and comfortable working in a fast-paced and ambiguous environment where the day-to-day job is constantly evolving and changing
• You are a self-starter, and able to work independently and make prioritisation decisions

🌈 The Interview Process 

• A phone call with a member of the hiring team
• A task assessment to complete
• 2x 60 minute interviews (Technical and Behavioural) conducted via GoogleMeet with colleagues from the wider collective
• Final chat with the hiring manager or current post-holder

Our average process takes around 2-3 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process but if you do have any specific questions ahead of this please contact us on business-hiring@monzo.com

We will close this advert once we have enough applications, please submit your application as soon as possible to make sure you don’t miss out.

Thinking about using AI in your application? Check out our guidance here 🤖

What’s in it for you:

💰 £74,000 – £94,000 (dependent on experience) ➕ stock options & benefits

📍This role can be based in our London office, but we’re open to distributed working within the UK (with ad hoc meetings in London).

⏰ We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team.

📚 Learning budget of £1,000 a year for training courses and conferences ➕ And much more, see our full list of benefits here

🏡 We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup.

Equal opportunities for everyone

Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2023 Diversity and Inclusion Report and 2023 Gender Pay Gap Report.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.

If you have a preferred name, please use it to apply. We don’t need full or birth names at application stage 😊