Senior Manager Retention

Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!
The Opportunity
Adobe’s Enterprise Retention team focuses on maintaining and growing our Digital Media business (Creative Cloud and Document Cloud) with our enterprise customers. This position will lead a team of Retention Specialists to manage our Enterprise business for Central Europe. Success metrics for the position are team-wide quota attainment, total revenue growth, and strategic customer wins in your territory.
What you’ll do

• Own, drive and be accountable for the execution and success of your Enterprise Renewals team, with responsibility for their growth, mentoring and training
• Improve our long-term strategy and operationalize our overall approach to retain customers and enhance customer satisfaction
• Identify expansion opportunities to generate additional revenue (upsell & cross-sell), driving those opportunities to closure and/or ensuring that the appropriate extended team resources are engaged
• Focus on operational excellence and disciplined execution
• Meet monthly and quarterly goals for revenue-based quota carrying Retention Team
• Handle a sales pipeline of renewals and new business which consistently delivers above expectations
• Enlist, motivate and mentor to boost abilities and skills of employees
• Run a strong operational process around pipeline, opportunity management and forecasting
• Collaborate with Marketing, Customer Success, and Product Management to improve your team’s impact on the Enterprise busines

What you need to succeed

• 10+ years relevant work experience in Enterprise Software Sales
• 7+ years in Sales Management
• BA/BSc degree required, MA/MSc degree preferred
• Proven track record of constantly exceeding targets
• Strong value selling and negotiation expertise
• Strong executive-level communication and interpersonal skills
• Proven expertise and experience in dealing with large, complex accounts at C-level
• Demonstrate executional excellence
• Willingness to travel up to 40% (actual travel may be less)
• Full proficiency in German and English

Adobe is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.

Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.

Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other’s employees.