Senior Order Management Analyst

Who we are

We’re Redis. We built the product that runs the fast apps our world runs on. (If you checked the weather, used your credit card, or looked at your flight status online today, you’re welcome.) At Redis, you’ll work with the fastest, simplest technology in the business—whether you’re building it, telling its story, or selling it to our 10,000+ worldwide customers. We’re creating a faster world with simpler experiences. You in?
Job Description:
We are seeking a highly skilled and motivated Senior Order Management Analyst to be the first member to develop our Global Order Management function. In this role, you will be responsible for overseeing the order management process, ensuring timely and accurate order bookings, fulfillment, and providing exceptional support to our Global customers. You will play a crucial role in optimizing order workflows, improving processes, and enhancing the overall customer experience.
Key Responsibilities:

• Manage and oversee the end-to-end order management process, from order entry and potentially fulfillment.
• Ensure all orders are processed and booked in full compliance with company guidelines and policies, maintaining accuracy, consistency, and alignment with business objectives.
• Collaborate with cross-functional teams, including sales, finance and compensation to ensure seamless order processing and resolution of any issues.
• Analyze order data and performance metrics to identify trends, recommend improvements, and implement best practices.
• Act as a primary point of contact for order-related inquiries and provide expert guidance to internal teams.
• Develop and maintain documentation for order management processes and workflows.
• Monitor and resolve any order discrepancies or delays, ensuring timely communication with stakeholders.
• Conduct regular training sessions for team members on order management systems and processes.
• Stay up to date with industry trends and technologies to continuously improve order management practices.
• Own the processing of vendor questionnaires and facilitate the completion of security questionnaires.
• Perform Quarterly audits to ensure renewal opportunities are aligned to each booking.
• Assist with the creation of Marketplace Private Offers.
• Coordinate any order refunds, credits, cancellations, etc.
• Support Deal Desk activities as needed, including deal review and approval, optimizing deal structures, and guiding pricing, discounting, and contract terms to drive sales efficiency.

Qualifications:

• Bachelor’s degree
• 5+ years of experience in order management, sales support, or related roles, preferably in a fast-paced environment.
• Strong analytical skills with the ability to interpret data and make data-driven decisions.
• Proficiency in order management systems (e.g., SAP, Oracle, Salesforce)
• Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams and customers.
• Detail-oriented with strong organizational skills and the ability to manage multiple tasks simultaneously.
• Experience working in a global environment and understanding of cultural nuances.
• Availability to work during West Coast hours (8 am – 5 pm PST).
• Availability to work extended shifts during peak periods such as month, quarter and year end.

  As a global company, we value a culture of curiosity, diversity of thought, and innovation from our employees, customers, and partners. Redis is committed to a diverse and inclusive work environment where all employees’ differences are celebrated and supported, and everyone feels safe to bring their authentic selves to work. Redis is dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, sexual orientation, age, marital status, disability, gender identity, gender expression, Veteran status, or any other classification protected by federal, state, or local law. We strive to create a workplace where every voice is heard, and every idea is respected. Redis is committed to working with and providing access and reasonable accommodation to applicants with mental and/or physical disabilities. If you think you may require accommodations for any part of the recruitment process, please send a request to recruiting@redis.com. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law. Redis reserves the right to retain data longer than stated in the privacy policy in order to evaluate candidates.

As a global company, we value a culture of curiosity, diversity of thought, and innovation from our employees, customers, and partners. Redis is committed to a diverse and inclusive work environment where all employees’ differences are celebrated and supported, and everyone feels safe to bring their authentic selves to work. Redis is dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, sexual orientation, age, marital status, disability, gender identity, gender expression, Veteran status, or any other classification protected by federal, state, or local law. We strive to create a workplace where every voice is heard, and every idea is respected.Redis is committed to working with and providing access and reasonable accommodation to applicants with mental and/or physical disabilities. If you think you may require accommodations for any part of the recruitment process, please send a request to recruiting@redis.com. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.Redis reserves the right to retain data longer than stated in the privacy policy in order to evaluate candidates.