Senior ServiceNow Developer (USA)

Our professionals help our clients in the Federal Government transform business processes, enhance operational efficiency, improve transparency and performance management, promote change management, and comply with Federal laws and regulations. We empower our clients to identify, evaluate, and solve some of their most complex challenges and assist them in achieving their strategic goals and objectives to fulfill their mission.

This role will support clients within the Department of Homeland Security (DHS) with opportunities to expand support to other defense and security-related organizations. The ServiceNow Sr. Developer is responsible for developing, implementing, and administrating ServiceNow applications. Specific initiatives and work products that this role supports include:

What You Will Do:

• Help translate complex business requirements into technical designs and solutions using ServiceNow.
• Lead the development of ServiceNow applications, ensuring alignment with business objectives and best practices.
• Provide technical expertise and guidance to other ServiceNow developers.
• Develop, configure, and enhance ServiceNow applications.
• Stay current with ServiceNow products, features, and industry trends to drive innovation.
• Conduct technical assessments and provide recommendations for improving existing ServiceNow implementations.
• Conduct reviews of functionality developed by the ServiceNow development team and perform unit, system, and integration testing.
• Debug and fix technical problems.
• Support the development of detailed technical and functional documentation.
• Provide demonstrations of developed applications to product owners and end users.
• Participate in platform upgrade activities including regression testing and reconfiguration.
• Ensure the security, scalability, and maintainability of ServiceNow solutions.

What you must have:

• 8+ years of IT Developer or Computer Engineering experience supported by ServiceNow certifications (e.g., CSA, CIS, CAD).
• Bachelor’s Degree in Computer Science, Engineering, Business, or a related field.
• U.S. Citizenship with the ability to obtain a Public Trust clearance.
• 2 or more years of experience with Software Development Lifecycle methodologies, deliverables, and controls.
• 2 or more years of expertise in ServiceNow Modules such as GRC, SPM, and ITSM, as well as with App Engine, Scoped Apps, and Service Portal.
• 2 or more years of experience with Software Development Lifecycle methodologies, deliverables, and controls, as well as working in an Agile environment.
• 1+ years of experience in JavaScript, AngularJS, HTML, CSS, SQL, and XML.
• 1+ years of experience with web services integration, specifically Mid-Server, SOAP, and REST.

What we’d like you to have:

• Master’s degree in Computer Science, Engineering, Business, or a related field
• Experience with ServiceNow SAP ERP Canvas.
• Experience with ServiceNow automated testing framework (ATF).
• Ability to commute to client or corporate offices within the Washington, DC metropolitan area 2-3 days per week.
• Strong analytical, and problem-solving skills.
• Ability to work effectively in a team environment.
• Strong interpersonal skills with the ability to build and establish rapport with diverse people at all levels.
• Ability to self-direct, prioritize, and manage multiple tasks and demands.
• Heightened attention to detail when developing technical solutions.

Working at ICF

ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world’s toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email Candidateaccommodation@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more here: Requesting an Accommodation for the ICF interview process.

Read more about workplace discrimination rights, the Pay Transparency Statement, or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act.

Pay Range – There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is:

$84,533.00 – $143,706.00