Solutions Engineer

About Shopify

Opportunity is not evenly distributed. Shopify puts independence within reach for anyone with a dream to start a business. We propel entrepreneurs and enterprises to scale the heights of their potential. Since 2006, we’ve grown to over 8,300 employees and generated over $1 trillion in sales for millions of merchants in 175 countries.

This is life-defining work that directly impacts people’s lives as much as it transforms your own. This is putting the power of the few in the hands of the many, is a future with more voices rather than fewer, and is creating more choices instead of an elite option.

About you

Moving at our pace brings a lot of change, complexity, and ambiguity—and a little bit of chaos. Shopifolk thrive on that and are comfortable being uncomfortable. That means Shopify is not the right place for everyone.

Before you apply, consider if you can:

• Care deeply about what you do and about making commerce better for everyone
• Excel by seeking professional and personal hypergrowth
• Keep up with an unrelenting pace (the week, not the quarter)
• Be resilient and resourceful in face of ambiguity and thrive on (rather than endure) change
• Bring critical thought and opinion
• Embrace differences and disagreement to get shit done and move forward
• Work digital-first for your daily work

About the role

As a part of the Shopify Revenue team, the Solutions Engineer role brings business value, technical aptitude, and product expertise. If you are drawn to a constantly innovating product PaaS and to solutioning for technical and business challenges with prospective brands, this job is for you.

Requirements for the role:

• Strong experience in presales solutions engineering or consulting.
• Strong executive presence, capable of effectively articulating and advocating ideas to key stakeholders, driving consensus, and influencing decision-making processes.
• Solid understanding of cloud-based technologies and SaaS fundamentals.
• Deep understanding of technical strategy as it relates to operating and growing commerce businesses.
• Hands-on skills of front-end web development (HTML, JavaScript, CSS, Liquid).
• Strong API knowledge (REST and GraphQL) for enterprise integrations.
• Great troubleshooting and analytical skills combined with the desire to tackle challenges head-on.
• Strong ability to prioritize work in a high velocity environment.
• Native or fluent in English and Spanish, French or German.
• An additional European language will be a bonus.

Projects, activities, and expectations of your role include:

• Work to help qualify and close deals from a technical requirements perspective with Sales and development partners/agencies.
• Engaging with clients through requirements discovery and strategic consulting sessions.
• Creating customized product demos and proof of concepts for use during virtual or on-site client demonstrations.
• Act as a SME on projects with cross-functional teams.
• Participating in online webinars and in-person events/speaking engagements.

• Becoming an expert on Shopify’s application ecosystem and integrations.
• Aligning with product and RnD teams on future roadmaps and sharing feedback on released features and client trends.
• Mentoring and coaching the sales team on technical aspects of Shopify Plus.

Bonus experience:

Is some of this tech new to you? That’s OK! We know not everyone will come in fully familiar with this stack, and we provide support to learn on the job.

• Experience with the Shopify Plus platform.
• eCommerce experience and knowledge of latest trends (storefront implementation, omni-channel, supply chain, B2B).
• Familiarity with version control systems (e.g., Github).
• You’re an entrepreneur yourself.

If you’re interested in helping us shape the future of commerce, click the “Apply now” button to submit your application. We know that applying to a new role takes a lot of work and we value your time.

Experience comes in many forms, many skills are transferable, and passion goes a long way. If your experience is close to what we’re looking for, consider applying.  We know that diversity of thought makes for the best problem-solving and creative thinking, which is why we’re dedicated to adding new perspectives to the team and encourage everyone to apply