Special Order Acct Representative – Staples Promotional Products

While you may know Staples as the world’s leading office supply company, Staples Promotional Products – a division of Staples – is a national leader in the promotional products and apparel industry and manufacturer and supplier of customer identified caps, garments, and advertising specialty items.

What you’ll be doing:

• Develops customer relations directly through customer or sales representative for assigned book of business to prepare quotes based upon order specifications.
• Research possible solutions utilizing company systems, merchandise, sourcing and selling products from our stock line and approved suppliers and provides solutions to the customer.
• Examines customer expectations to develop and present recommendations to customers for approval. Utilizes company systems combined with work experience for pricing application for larger volumes.
• Works with suppliers to source products/negotiate cost to meet the customer’s specific needs for non-program merchandise, special events, etc.
• Collaborates with various support departments (with Mgr/Team Lead assistance as needed) to implement customer expectations & requirements. Supports the program process by providing necessary customer information to ensure the success of a program.
• Works with expeditors/billing/accounting to facilitate the billing process via company and/or customer invoicing or e-procurement processes and systems with occasional manager assist.
• Resolves client / supplier / internal issues with guidance & assistance from mgr/team lead.
• Involvement in ongoing improvement efforts as directed by management.
• Represents Staples at customer shows, corporate trade shows, and occasional territory travel.

What you bring to the table:

• Excellent customer service skills.
• Ability to build and maintain relationships with clients.
• Excellent communication skills.
• Organizational skills with the ability to multitask.

Qualifications – External

What’s Needed- Basic Qualifications:

• 2+ years of related work experience.
• Travel as needed for clients and National Sales Meetings.
• Solid demonstrated use of Microsoft programs (Excel, Outlook, Word, and PowerPoint).
• Advanced “strategic business sense” skills and math aptitude.
• Solid knowledge of company systems and processes.

What’s needed- Preferred Qualifications:

• Previous promotional products merchandising or purchasing skills, preferred.
• Industry experience with ESP or SAGE is preferred.

We Offer:

• Inclusive culture with associate-led Business Resource Groups.
• Flexible PTO and Holiday Schedule (7 observed paid holidays).
• Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more perks and benefits.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.