Warranty Closeout Consultant

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Position Summary:

JLL seeks a Warranty Closeout Consultant to manage complex warranty claims and projects for our client. You’ll work cross-functionally with client New Store, Reinvestment, Warranty Consultants, and General Contractors.

Key focus:

Identify defect root causes, develop solutions with Design & Engineers, manage stakeholder communication, and resolve warranty claims promptly. Success requires strong client relationships, attention to detail, proactive communication, and multi-tasking abilities.

Key Responsibilities:

– Manage warranty project closeouts, ensuring timely resolution and documentation
– Collaborate with internal teams and external partners on defect resolution
– Conduct on-site and virtual meetings to address warranty issues pending number & complexity of warranty issues
– Analyze warranty claim root causes, identifying trends and systemic issues
– Facilitate communication between regional teams, vendors, and project managers
– Build relationships with stakeholders to drive successful outcomes
– Act as primary contact for complex warranty escalations
– Ensure compliance with client standards, policies, and warranty terms
– Monitor warranty claim metrics, partnering with Warranty Consultants for improvements

Qualifications:

– Bachelor’s degree in Construction, Business, Project Management, Engineering or equivalent experience
– 3+ years in warranty management, construction management, facilities management, or related field
– Strong project management and problem-solving skills, root cause analysis experience
– Excellent communication skills
– Proficient with project management tools and software
– Independent worker with effective time management skills
– Detail-oriented, organized, and proactive
– Willing to travel 50% of the time

Estimated total compensation for this position:

1.00 – 1.00 USD per year

The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant’s education, experience, skills, abilities, geographic location, internal equity and alignment with market data .