Sr. Outsourced Travel Manager

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

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As part of the Global Business Consulting organization, the TPM (Travel Program Management) practice line is one of the fastest growing organizations within that group, aiming to provide value by completing strategic and operational travel management on behalf of our customers.

Recently, one of large banking customers has signed a new agreement to implement an outsourced travel management support role based in the United States, and therefore searching for a qualified, outsourced, operational team member.

This role is extremely visible as it supports all levels of financial managers to top level Executive Partners that travel globally, and frequently, for this very established financial organization.

What You’ll Do:

• Provide strategic advice to business partners under the direction of and in partnership with the Travel Owner;
• Program optimization: finding new areas for potential improvements on service and savings and organize and participate in preparation of management information deliverables including recurring and ad-hoc reporting requirements for partners
• Take an active approach to identifying policy and program enhancement opportunities, that are aligned with business objectives, to the Travel Owner for future consideration
• Manage and coordinate resolution and support the Travel Owner in monitoring TMC service delivery against contracted SLAs / key account metrics and actions required to address under-performance
• Oversee TMC response to day-to-day business disruptions (e.g. strikes, minor weather delays, airline system outages, visas and private jets)
• Perform specific vendor management activities for targeted categories in region (e.g. ground transportation, rail, corporate apartments) under the direction of the category owner
• Provide oversight for transformation projects managed and delivered by the TMC in support of achieving key business priorities
• Provide oversight of the card payment solutions and present and implement innovative solutions that support the customers overall business objectives
• Coordinate and lead communications, progress, consistencies, and standard processes completingting tactical / operational travel management activities for a selected number of countries and provide regular and detailed communication on progress against performance targets including customer service level agreements.
• Assume responsibility for service consistency across the region and for continuous improvement driving the change agenda from strategy to actions

What We’re Looking For:

• Strong leadership, ability to comfortably work and communicate with senior leaders and influence at all levels of the organization.
• Business Travel background required.
• Demonstrate experience in strategic planning and analytics to create innovative solutions to business challenges with strong change management skills.
• Strong analytical and project management skills with demonstrated ability to prioritize track and deliver results with detailed focus on accuracy
• Excellent written/verbal skills, strong business presentation skills and technical skills.
• Highly motivated self-starter with ability to juggle multiple tasks, with excellent organization skills and careful attention to detail.
• Experience influencing and driving cultural change
• Communication — candidate must have a proven track record in both written and oral communications including writing high-level program documents, including policies and procedural documents.
• Candidate must be experienced in addressing senior leadership, leading change through the ability to communicate and “sell” the travel program’s value proposition.
• Command Skills — individual must have experience and understand what it takes to be successful in a complex corporate environment, including the ability to identify and gain the support of key constituencies, champions across business units, etc. Individual must have experience managing conflicting styles, attitudes, etc. and not allowing them to detract from the vision and value proposition.