Manager, Global People Generalists

See yourself at Twilio

Join the team as Twilio’s next People Generalist Manager to lead a dynamic, global team of  People Generalists who serve as an essential support to our HR Business Partners (HRBPs). This leader will oversee and develop a team dedicated to delivering  critical HR services, including recurring programs, reporting and process support, in partnership with HRBPs to focus on strategic partnership and organizational impact. The ideal candidate is a strategic problem-solver with a passion for scaling global teams, driving process improvements, and serving as the primary link between  the People Generalist team, HRBPs,  and our Centers of Excellence (COE’s).

Who we are 

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant, diverse team making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

About the job

This position is required  to act as a central link between People Generalists, HRBPs, and COE’s, ensuring seamless communication and alignment in delivering consistent and effective HR support. This person will  be responsible for scaling our  People Generalist team to meet the evolving needs of the business, leveraging existing resources while also looking to adopt automation, and streamline processes to increase operational efficiency.

Responsibilities

In this role, you’ll:

• Lead, mentor, and develop a team of  People Generalists, fostering a culture of excellence, collaboration, and growth.
• Drive performance through coaching, goal setting, and regular feedback, ensuring the team possesses  the skills and knowledge to support HRBP’s in a consistent and effective manner.
• Serves as the primary point of contact for HRBPs and COEs, ensuring that  People Generalists are aligned with organizational goals and priorities
• Act as a liaison between the HR Generalists, HRBPs, and COEs, ensuring seamless communication, alignment, and collaboration
• Oversee the team’s support in tactical HR responsibilities, such as employee inquiries, policy administration, onboarding, and offboarding processes
• Develop and execute a strategy to scale HR Generalist support to keep pace with organizational growth and changing business needs, including identifying opportunities to streamline and automate

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• Bachelor’s degree in Human Resources, Business, or related field
• 5+ years as an HRBP or related discipline in a high-growth, fast paced environment
• Excellent interpersonal, communication, and coaching skills with a proven ability to develop trusting relationships and influence at all levels within the organization to achieve business results
• Demonstrated experience establishing and improving programs/processes, including design, build, rollout, and adoption to users and stakeholders
• Strong organizational skills and attention to detail, with the ability to  deep-dive programs and process and recommend/implement improvements in processes, systems, and workflows
• Ability to inspire, motivate, and communicate effectively, with a demonstrated interest in leadership, such as a project lead, peer mentor, or training

Desired:

• Prior program or project management experience
• Prior management experience
• Ability to influence and build effective working relationships with all levels of the organization.
• Proficiency in multiple languages applicable to the region.

Location

This role will be remote, and based in the United Kingdom or Ireland.

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 10% travel is anticipated to help you connect in-person in a meaningful way.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.