Nutrition Specialist (Remote)

ResMed has always applied the best of technology to improve people’s lives. Now our SaaS technology is fueling a new era in the healthcare industry, with dynamic systems that change the way people receive care in settings outside of the hospital–and tools that work every day to help people stay well, longer. We have one of the largest actionable datasets in the industry, creating a complete view of people as they move between care settings. This is how we empower providers–with vital insight to deliver the care people need, right when they need it.

We’re also ensuring that our health solutions connect to other companies’ networks. Because when objectives align, everyone wins. And as we work today to drive better care and lower costs, we’re developing more personalized solutions for tomorrow, utilizing machine learning, intelligent care paths, and predictive protocols. If you are an innovator who wants to make an impact we want to talk to you! We have exciting opportunities supporting Brightree by ResMed and MatrixCare by ResMed!

The primary role of Nutrition Specialist function is to provide exceptional customer service, sales and key deliverables of nutritional menu services. Key deliverables include addressing customer needs related to MealTracker, MealTracker Menu Services, data entry and resolving general complaints. Providing first line operational and clinical nutrition assistance and escalating the issue to relevant teams for timely resolution.

Let’s talk about Responsibilities

The primary objective of Nutrition Services specialization professional services as a Job Family is to plan and provide level professional consultation on menu and nutrition related activities for company products and services for a designated client or group of clients.

Key responsibilities include: ensures quality service and operational performance within parameters of program and delivery standards, develops client relationship and understanding of client business and products installations to identify service needs, plan service delivery and drive use of proactive service and support mechanisms to reduce client downtime and support costs.

Act as a single point of client contact to coordinate resolution of consulting services and escalation of technical issues, collaborates with nutritional team, sales and support groups to demonstrate value of support offering to client and identify opportunities for expanded support business.

Performs work in a specialized area of expertise that requires knowledge of fundamental themes, principles and concepts. Typically requires a nutrition university degree, chef, CDM (certified dietary manager) RDN (Registered Dietitian Nutritionist) or equivalent work experience.

Complete assigned data projects on behalf of the customers with nutrition expertise which may include menu and recipe design, therapeutic and texture-modified diet extensions and updating food item attributes related to nutrient and recipe details following defined standards.

Develop regional, seasonal and cultural menus that are distributed across current dietary standards of practice.

Consult with individual customers as assigned for menu development to customize and provide menu details to meet their needs.

Provide quality reviews of recipes for accurate nutrient details.

Become an expert and follow data management practices, standards, and procedures to maintain data accuracy and integrity.

Maintain confidentiality regarding data contents.

Provide project updates to the designated project lead.

Responsibilities might include:

(1) Performing routine professional-based activities (early in career)
(2) Contributing to and managing projects (mid-career)
(3) Providing advice/direction in primary areas of expertise (specialist and expert)
(4) Leveraging professional expertise and relationships to contribute to strategy and drive business results (principal)relationships to contribute to strategy and drive business results (principal) Builds productive internal/external working relationships. Occasionally leads the work of project teams and might formally train junior staff.

Let’s talk about Qualifications and Experience

Required: Chef, CDM (Certified Dietary Manager), RDN, Registered Dietitian

Preferred: Bachelor’s degree in Nutrition or related.  Minimum of 5 years of related experience. Developing professional expertise, applies company policies and procedures to resolve a variety of issues.

We are shaping the future at ResMed, and we recognize the need to build on and broaden our existing skills and continue to attract and retain the world’s best talent. We work hard to offer holistic benefits packages, provide flexible work arrangements, cultivate a workforce culture that allows employees to grow personally and professionally, and deliver competitive salaries to our team members. Employees scheduled to work 30 or more hours per week are eligible for benefits. This position qualifies for the following benefits package: comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance. Employees accrue fifteen days Paid Time Off (PTO) in their first year of employment, receive 11 paid holidays plus 3 floating days and are eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members.

Individual pay decisions are based on a variety of factors, such as the candidate’s geographic work location, relevant qualifications, work experience, and skills. At ResMed, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case.  A reasonable estimate of the current base pay for this position is: $56,000 USD annually.