Operations Admin

At Blueground, our vision is to make people feel at home wherever they choose to live. For us, that means ensuring our guests have the peace of mind, flexibility & confidence they need to explore life’s latest adventure.

We’ve grown a lot since our founding in 2013, having raised more than $258m+ in funding, to date — and that’s just the beginning. We’re now hosting guests in more than 15,000 homes in 32 cities around the world (and growing!), with an aim to hit 100,000 homes in 100 cities by 2025.

Our vision comes to life through our ways of working. For our 1,000+ member team located across 17 countries, we’ve created a culture of collaboration, inclusiveness, and opportunity.

We believe our people should have the power to choose their preferred way to work. Depending on the role’s requirements, team members can choose to work full time in one of our offices, work fully remote, or choose a hybrid model between the two.

We are driven by our core values. To our team, Time is our most important resource. Excellence isn’t simply a standard, but an exciting way to look at life. We Care deeply about our guests and colleagues. Our relationships are built around Transparency, which builds trust and improves communication.

We are looking for an Operations Admin to support our Central Operations team and US Operations markets in general administrative tasks and onboarding growth. If you are a well organized, analytical person with exceptional communication and problem solving skills then this role may be for you!

What You’ll Focus On:

• Support our US Operations Cities on growth deliverables and efficiencies in our day to day work and operations
• Automations for our ways of working when it comes to growth and portfolio changes
• Analyze data in order to create and prepare detailed reports for the leadership team that effectively communicate trends, patterns, and predictions using relevant data
• Standardize our ways of working across markets to improve timeliness and execution on furnishings and move-outs
• Perform audits and improve data metrics for our guests and internal teams, as well as manage timely data collection to update productivity and achievements on projects
• Unit/Building/Process information entry, ensuring all fields are accurately filled and clear for other teams
• Collaborate with operational team members and organizational leaders to identify gaps and opportunities for process improvements
• Communicate with third party vendors and companies if needed to support OPS/CX operations
• Specific admin support related to onboarding and move-out of units for our US cities including:
• Complete utility and telecommunication setups for new units with third party companies (create online portals, set up payments, and input data into our internal system)
• Complete Package Setups for new units (create online portals, set up payments, and input data into our internal system)
• Cancel utility and telecommunication accounts for move-outs
• Support the scheduling of furnishing and onboarding tasks and move-outs:
• Communicate with third party vendors and buildings to schedule pick ups
• Input data into our system related to our properties
• Track disposal and data related to move-outs
• Support Central Operations, OPS local team, and finance/accounting with ad-hoc projects

What we are looking for:

• Degree from a top-tier university
• Min. 1-2 years of experience in a similar role (administrative experience in residential or hospitality experience will be considered as a plus)
• Fluency in English
• Proficiency in Microsoft Word, Excel (formulation, data entry, charts, pivot tables) and Powerpoint
• Self-starter with a roll up your sleeves mentality and high attention to detail
• Entrepreneurial drive, adaptability, and focus on results
• Strong quantitative and analytical skills
• Strong organizational skills with the ability to manage multiple assignments
• Excellent verbal and written communication skills
• Ability to work independently and with speed