Senior Customer Operations Analyst (USA)

What We Do: 

The Customer Operations team ensures each client site  readiness by completing maintenance and service activities within the PayScale MarketPay and Insight Lab products. This work includes completing a year over year refresh of client job matches, survey participation services, validation of data permissions and other related actives as assigned. You will coordinate with clients to research and complete client requests, while communicating key information and results accordingly.

What You Do:

As a successful team member, the Sr Analyst provides assistance and guidance to our clients using project management techniques and in-product database management tools. An ability to quickly master the maintenance and configuration functionality within our system platforms is essential to this role.

In this role, this individual will:

• You will manage the end to end cycle for client site seasonal activities.
• You will ensure client site readiness by utilizing in-product functionality specific to cyclical seasonal activities.
• You will inventory and track your assignments, while maintaining the records necessary to ensure site data and configuration is accurate.
• You will provide site level instruction, training and insights to both internal staff and external clients, acting as a subject  matter expert and internal consultant.
• You will be responsible to complete client and department projects as assigned.

Experience:

• Bachelor’s degree with 5-8 years of Software Customer Support, Customer Success or data management related experience.
• A minimum of 5 years of Compensation industry experience.
• Proven ability to prioritize and lead multiple projects/task assignments simultaneously to meet deadlines and manage competing priorities across the team.
• Excellent customer service skills which include strong communications skills (both verbal and written) and a dedication to accuracy, reliability, and attention to detail.
• Ability to work autonomously, show success in self-directed learning and be self-managing with good analytical, organizational, and time-management skills.
• Apply high ethical standards to protect the confidentiality of clients and 3rd party data.
• Preferable experience with PayScale’s compensation/survey management software, MarketPay.
• Experience with PC/Web applications, particularly Excel and relational databases.

Skills:

• Customer Service
• Effective Communications
• Project and Prioritization management
• Dedication and attention to detail

Tools:

• MS Excel and Relational Databases.
• Salesforce.com CRM
• MarketPay (or other compensation management software) experience a plus.

Compensation

In the spirit of pay transparency, we are excited to share the base salary range for this position is $81,000 – $121,600, exclusive of fringe benefits or potential bonuses. This position is also eligible for an annual corporate bonus of 10%. If you are hired at Payscale, your final base salary compensation will be determined based on factors such as skills, education, and/or experience. In addition to those factors – we believe in the importance of pay equity and consider any internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is the full base salary range for the role. Hiring at the maximum of the range would not be typical in order to allow for future & continued salary growth. We also offer a generous compensation and benefits package (more information on benefits listed below).

Company Description 

Payscale gives employers and employees confidence to know the what and why behind pay. With our leading data, technology, and experience we make it easier for you to connect compensation to goals.

As the industry leader in compensation management, Payscale is on a mission to help job seekers, employees, and businesses get pay right and to make sustainable fair pay a reality. Empowering more than 50 percent of the Fortune 500 in 198 countries, Payscale provides a combination of diverse and dynamic data sources, experienced compensation services, and scalable software to enable organizations such as Angel City Football Club, Target, United Healthcare, Gainsight, eBay, and The Washington Post to make fair and appropriate pay decisions. To learn more, visit www.payscale.com

Location 

Payscale has an employee centric remote-first model that provides you the flexibility to do your best work in a space that supports you, while also finding time to collaborate in person for the moments that matter.

In our remote-first model, employees can work from the location that works best for them. We do not have centralized corporate offices.Employees can choose to work from home, in company-paid co-working spaces, or any combination of the two that best suits their unique needs.

When it matters (usually no more than a few times a year) we take the time to gather for in-person events.

Payscale has employees across the US, Canada, and the UK, however we are currently unable to hire in the Quebec Province, Northern Ireland, and Hawaii.

Benefits and Perks   

All around awesome culture where together we strive to live our 5 values:

• Respect every individual, work as a team
• Be Customer first, customer centric
• Have a Bias towards action
• Commit to excellence (we give our best everyday)
• Make Data driven decisions

An open and inclusive environment where you’ll learn and grow through programs and resources like:

• Monthly company All Hands meetings
• Regular opportunities for executive leadership exposure through things like AMAs
• Access to continued learning & development opportunities
• Our commitment to a continuous feedback culture which allows us to drive performance and career growth
• A growing network of Employee Resource Groups
• Company sponsored volunteer hours
• And more!

Our more standard benefits 

• Flex Paid Time Off, giving you flexibility to rest, relax and recharge away from work
• 15 Paid Company Holidays, including an extended Fourth of July break, World Mental Health Day, and Juneteenth
• A comprehensive benefits plan including medical, dental, life, vision, disability, and life insurance covered up to 100% by Payscale
• 401(k) retirement program with a fully vested immediate company match
• 12 weeks of paid parental leave for birthing or non-birthing parents
• Unlimited infertility coverage benefits through our medical plans
• Health Savings Account (HSA) options and company contribution each pay period
• Flexible Spending Account (FSA) options for pre-tax employee allocations