Senior IT Business Analyst

Good health care is key to a good life. At Banner Health, we understand that, and that’s why we work hard every day to make a difference in people’s lives. Do you like the idea of making a positive change in people’s lives – and your own? If so, this could be the perfect opportunity for you.

The IT Business Services: ServiceNow Platform Team at Banner Health is currently seeking a Senior IT Business Analyst responsible for supporting ServiceNow projects and initiatives. These platform-wide initiatives will improve the employee experience by providing robust self service capabilities for IT Services and Business Services. You would be charged with meeting with internal departments to gather and document requirements, write developer stories, serve as the liaison between the business customer and the development team, communicate project progress to leadership and implement innovative solutions to solve complex problems.  Ability to learn new application functionality/features, provide low code development and support to business customers. Collaboration, willingness to learn, managing multiple assignments simultaneously and organization are some of the key attributes of this position; we are a fast-paced, high-visibility team that works with all facets of the organization at various leadership levels.

An ideal candidate would possess a Bachelor’s Degree with 2+ years of related experience, past experience/interest with workflows and design, previous project lead experience, time management and strong communication skills, multitasking abilities,  and experience with teaching/training others. The typical schedule for this role is Monday-Friday 8a-5p with limited schedule flexibility. This is a 100% remote position with a schedule of Monday-Friday 8a-5p in the Arizona time zone. Banner Health IT was awarded Inside Pro and Computerworld’s 100 Best Places to work in IT for 2020, 2021, 2022 and 2023!

Your pay and benefits (Total Rewards) are important components of your Journey at Banner Health. Banner Health offers a variety of benefit plans to help you and your family. We provide health and financial security options, so you can focus on being the best at what you do and enjoying your life.

Within Banner Health Corporate, you will have the opportunity to apply your unique experience and expertise in support of a nationally-recognized healthcare leader. We offer stimulating and rewarding careers in a wide array of disciplines. Whether your background is in Human Resources, Finance, Information Technology, Legal, Managed Care Programs or Public Relations, you’ll find many options for contributing to our award-winning patient care.

POSITION SUMMARY

This position is responsible for supporting business planning, tactical execution, and business integration of all digital initiatives; inclusive of, but not limited to, web site development, mobile platform and presence, internal application development, content management, self-service adoption, and ongoing maintenance of electronic channels. In addition, this position is responsible for formulating system scope and objectives relative to the company’s requirements as well as establishing system documentation standards and quality assurance methodologies for systems and applications.

CORE FUNCTIONS

1. Develop solutions by applying accepted processes or is able to create new approaches to leverage technology from abstract information.

2. Create project specifications, establish technical vision and analyze tradeoffs between usability and performance needs, and develop a general understanding of business requirements to distinguish user requests from underlying business and process needs.

3. Translate emerging customer needs and technologies into actionable business terms and associated plans. Define/document required changes to resolve system deficiencies, and map experiences and requirements back to the external inputs to confirm fit with desired scope and preferences of our customers. Determines and designs end user training and curriculum for applications and systems. Facilitates the initial rollout and ongoing training of the user community.

4. Manage the process of Business Governance and prioritization of all enhancement requests to any and all electronic channels. Assure that the proper business case has been provided and the solution fits with overall strategic direction.

5. Identifies, investigates, tracks, and resolves complex project, system or application errors ensuring the solution is timely and of acceptable quality. Oversee the effective, correct, and consistent application of data analysis and decision making based on fact for all information feeds into the innovation process for the Digital Business Technology team. Promote the use of data analysis and fact based decision-making.

6. Designs and administers complex standards and policies regarding application and end user customer documentation. Ensures that department and company standards are implemented and consistently adhered to.

7. Provides high level expertise to the development of fully integrated testing scenarios. Ensures that the information systems across multiple levels and states and their relationships are considered and are part of the comprehensive testing plans.

8. Maintains current professional and technical knowledge relating to the healthcare industry by attending educational workshops/conferences, establishing personal networks, and/or maintaining relevant certification or licensure as business needs require.

9. Assignments are more complex in nature as more in-depth knowledge is needed. Incumbents are able to develop new perspectives using existing knowledge of best practices. Decisions are made within policies and past precedents. Incumbents are expected to assess requirements and customer needs and identify solutions to non-standard requests. Work is performed in a fast paced multi-tasked environment where there may be conflicting priorities or tight deadlines. The incumbent has decision-making authority for projects and applications and works at peer level across diverse areas and multiple states. The incumbent participates in meetings, presentations, visioning sessions, strategic and planning sessions, implementation activities, and supports functions company-wide.

MINIMUM QUALIFICATIONS

Must possess a strong technical and business knowledge as typically obtained through the completion of a bachelor’s degree related field.

Must demonstrate in-depth knowledge of information technology specifically, user-centered design for mobile/web apps or large, content-rich consumer sites as would normally be obtained in 2-3 years’ work experience in the field. Must demonstrate general knowledge of information technology and healthcare. Needs experience in medium scale project planning and reporting, either individual or team. Requires communication and presentation skills to engage technical and non-technical audiences. Requires ability to communicate and interact across facilities and at various levels. Incumbent will have skills to mentor less experienced team members. As is typical in this industry, variable shifts and hours and carrying/responding to a pager may be required.

PREFERRED QUALIFICATIONS

Additional related education and/or experience preferred