Strategic Account Manager

Upwork ($UPWK) is the world’s work marketplace. We serve everyone from one-person startups to large, Fortune 100 enterprises with a powerful, trust-driven platform that enables companies and talent to work together in new ways that unlock their potential.

Last year, more than $3.8 billion of work was done through Upwork by skilled professionals who are gaining more control by finding work they are passionate about and innovating their careers.

Your responsibilities:

• Forge relationships with key decision makers within target accounts with the end goal of securing new business and increasing overall client revenue
• Identify opportunities to broaden the scope of services within existing customer base while delivering outstanding service to our customers to retain existing business
• Stay current on our clients’ business, industry, and key objectives and challenges so that you can be a trusted ally and make informed recommendations
• Provide thought leadership to the client (e.g., best practice presentations, cost savings recommendations, diversity measures, reporting)
• Be an expert on the features, advantages, and benefits of Upwork’s entire suite of enterprise products/solutions, services, and offerings
• Develop new business across multiple products and solutions by expanding to additional client departments and divisions

Experience:

• Strong relationship and client management skills and aptitude for navigating complex organizations
• Ability to work cross-functional within Upwork to deliver excellent service to our customers
• A sales and growth mindset and ability to anticipate customer needs and sales opportunities
• Relentless attention to detail and organization
• Experience with account planning and mapping
• 5+ years staffing, SaaS or consulting industry experience in a sales or account management role
• Experience managing Fortune 500 customers
• Superior communication skills both verbal and written
• Ability to foster strong partnerships both internally and externally

• Experience with account planning and mapping
• Proven track record of success and expansion