TechOps Support Engineer

The Team:

Automotive solutions leverages technology and data science to provide unique insights, forecasts and advisory services spanning every major market and the entire automotive value chain—from product planning to marketing, sales, and the aftermarket.   The Application Support Team works collaboratively, both internally and across our customer base, operating in a sharing and learning culture to maintain continuous access to our products.The Impact:

We are seeking an experienced IT professional to join the Tech Ops support team. The role encompasses building/maintaining IT services to support existing and new product offerings for our Automotive division.

What’s in for you:

The candidate will work closely with:  operating systems, web hosting, networking and AWS tools.  The hiring will work with the global team.

Responsibilities:

• Administer AWS VPC/Applications and Security.
• Engage with development teams to document and implement best practice (low maintenance) cloud-native solutions.
• Build and deploy automation processes for Infrastructure as Service.
• Build and deploy automation processes for installation and patching of third-party software.
• Plan, build, document, and initiate disaster recovery processes.
• Interface with Cloud Engineering team for IT design support.
• Interface with IT Security team and implement security policy.
• Interface with Operations team to assist with troubleshooting Production Incidents and Requests.
• Work on initiatives and continuous improvement process around proactive application health monitoring, reporting and technical support

What we are looking for:

•  Minimum 4+ years of work experience in an IT role and being an University Graduate with bachelor’s degree in computer science, related field, or equivalent experience.
• Knowledge of Incident management, Problem Management and Change Management.
• Tech Background with AWS services:  VPC, S3, CloudFront, ALB/NLB, Route 53, CloudWatch, EC2 and AWS Security Center.
•  Hands-on activities with scripting such as Python, Terraform and Bash.
• Experience with load balancing appliances specifically: Big IP F5, AVI Vantage, and Apache.
• Fundamental knowledge of networking topology and Internet Protocol.
• Be able to work flexible shift hours including weekends for supporting 24/7 On Call.
•  A strong capacity for teamwork with a sense of ownership and responsibility.
• Must be a strong communicator both written and verbally in English.
• Ability to communicate ideas in both technical and user-friendly languages.

Good to have:

• Familiarity with LDAP.
• Proficiency in middleware platforms including JBOSS, Tomcat, and WebLogic.
• Competence in data management tools such as SQL, PL/SQL, PostgreSQL, and SQL Server
• Exposure to ServiceNow.

Note: Work from home role.

Location: Mexico – Virtual

About S&P Global Mobility

At S&P Global Mobility, we provide invaluable insights derived from unmatched automotive data, enabling our customers to anticipate change and make decisions with conviction. Our expertise helps them to optimize their businesses, reach the right consumers, and shape the future of mobility. We open the door to automotive innovation, revealing the buying patterns of today and helping customers plan for the emerging technologies of tomorrow.

What’s In It For You?

Our Purpose:

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.

Our People:

We’re more than 35,000 strong worldwide—so we’re able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

Our Values:

Integrity, Discovery, Partnership

At S&P Global, we focus on Powering Global Markets. Throughout our history, the world’s leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

Our benefits include:

• Health & Wellness: Health care coverage designed for the mind and body.
• Flexible Downtime: Generous time off helps keep you energized for your time on.
• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.