Training Consultant

MedCerts Training Consultant is a servant leadership role dedicated to the success of our internal team members. By facilitating, evaluating, and coaching our consultants apply their expertise to help improve team members’ performance to reach organizational goals. With a primary focus on evaluating internal team member performance, aligning training programs with business objectives, and facilitating learning opportunities for various skilled roles. Our training consultants are focused on the improvement of skills by creating training material and delivering the Learning Curriculum, to help achieve business goals. Our mission as a Training and Development team is to create a bridge between the training and coaching of our organization to have a direct impact on our companies’ goals.

GENERAL DUTIES AND RESPONSIBILITIES: Reasonable accommodation may be made to enable individuals with disabilities to perform the essential duties.

• Monitor and Evaluate Team members performance for highest level of client service and call effectiveness – performance-based coaching & evaluation
• Gather and Evaluate data to use to track team members performance – identify training needs
• Diagnose performance issues that will help people do better and assist team members in measuring and enhancing performance
• Align training/coaching needs – based on evaluation
• Facilitate learning opportunities that help team members reach goals and ultimately positively impact business objectives
• Create knowledge check opportunities to evaluate post training knowledge retention for team members participating in training.
• Responsible for developing consistent and positive learner interactions and team member relationships
• Responsible for identifying and communicating performance gaps with the Leadership Team and Business partners
• Responsible for training outcomes that impact team member performance and advance the business areas towards company goals
• Responsible for the measured impact of team members’ performance through coaching and training.

REQUIRED QUALIFICATIONS

• Associates degree required, bachelor’s preferred or combination of education and experience.
• 3-5 years of training and coaching experience.
• 3-5 years call center experience.
• 3-5 years of sales experience.
• 3-5 years of customer service experience.
• 3-5 years of education industry experience. (Admissions, Student Support, Career Services, etc.)
• Demonstrated success in training and development.
• Ability to create course materials and teaching aids using Adobe Publisher, Canva, Power Point, etc.
• Ability to work in a result driven work environment.
• Ability to work remotely.

WORKING CONDITIONS

This is currently a remote-based position in which work will be completed during normal business hours (approximately 8:30am – 5:00pm).