Communications Manager

Southern Home Services is a residential HVAC, Plumbing and Electrical company that acquires, owns, and operates businesses around the United States. We are seeking business leaders to join our growing team and become an integral part of our company’s future.

Are you ready to Be Part of Something BIGGER!

Southern Home Services is looking for a dynamic Communications Manager to join a thriving business that believes in work life balance and cares about YOU!
About this role:
The Communications Manager will play a vital role in managing and enhancing brand standards across 28 service centers while overseeing daily communications activities. This position is essential for maintaining brand consistency, developing clear messaging, and ensuring that all internal and external communications align with the company’s objectives.

In this role, you will collaborate closely with marketing, operations, human resources, and external vendors to drive brand awareness and foster strong engagement with both customers and employees. Your expertise will help elevate our brand’s presence and ensure that our messaging resonates effectively across all platforms.
In this role, you will be responsible for:
Social Media Management:

• Develop and implement comprehensive, strategic social media campaigns to enhance brand awareness, engagement, and trust.
• Oversee social media vendors and partners to ensure optimal delivery of services and content.
• Create and distribute high-quality content across platforms such as Facebook, Instagram, and LinkedIn to drive engagement.
• Monitor social media performance and sentiment, actively engaging with audience feedback to foster community.
• Collaborate with internal departments and service centers to generate compelling content that resonates across platforms.
• Align social media strategies with overarching content marketing objectives to ensure cohesive messaging.
• Conceptualize, edit, and produce written, visual, and video content, distributing multimedia materials to boost organic traffic and consumer engagement.

Creative Design Management:

• Manage internal design project requests from inception to completion, ensuring timely delivery and alignment with organizational goals.
• Collaborate with cross-functional teams—including Marketing, HR, and Operations—to gather requirements and deliver tailored design solutions.
• Maintain a cohesive visual strategy that reflects the company’s brand identity and communication objectives.
• Design a variety of materials, including presentations, advertisements, infographics, billboards, promotional items, and digital assets.

Online Reputation Management

• Promote positive testimonials and reviews across company platforms to enhance brand perception.
• Monitor the online reputation across multiple channels, ensuring proactive management of feedback.
• Address customer feedback—both positive and negative—promptly and effectively.
• Maintain a credible online presence that encourages positive reviews and fosters community trust.
• Resolve conflicts and disputes while upholding brand integrity and customer satisfaction.

Internal Relations:

• Collaborate with Center General Managers to identify promotional item needs for local events, community sponsorships, and employee engagement activities.
• Manage promotional vendors, overseeing the production and distribution of branded materials to ensure consistency and adherence to brand guidelines.
• Work closely with internal teams on a project-by-project basis to deliver impactful solutions.
• Play a key role in planning and executing internal events, including conferences, training sessions, and volunteer activities.

Requirements

• Bachelor’s degree in Marketing, Public Relations, Communications, or a related field.
• 3-5 years of relevant experience in branding, marketing, or similar roles.
• Proficient in graphic design principles, with expertise in Canva or other design platforms essential.
• Deep understanding of social media platforms, creative design, and brand identity principles.
• Exceptional communication, leadership, and project management skills.
• Proven ability to collaborate effectively with diverse departments and external partners.

Benefits:

• Comprehensive Medical, Dental and Vision Benefits
• Paid Training
• Discount Gym Membership
• Employee discounts
• 401K Plan with match and no vesting
• Flexible spending account
• Health savings account
• Life insurance
• Paid time off
• Company paid Short Term Disability

Southern Home Services is an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state or local laws. This policy applies to all employment practices within our organization.