Bankcard Account Manager

Zions Bancorporation is one of the nation’s premier financial services companies operating as a collection of great banks under local brands and management teams in high-growth western markets. Zions is regularly recognized by American Banker as one of the “Best Banks to Work For” and as having a top banking team in its list of “The Most Powerful Women in Banking.” Our customers consistently vote us as the best bank in our local markets., We value our employees, and we are committed to search out, recognize and create fulfilling opportunities for outstanding people within our organization, rewarding them for their contributions to our success. We recognize that banking is a “local” business, and that to be successful, we must have very strong ties to the communities we serve and strong relationships with our customers.

With benefits starting on day one, 12 bank holidays, profit sharing and company-matched 401(k) contributions, Zions is dedicated to being an employer of choice in our communities. At Zions, the possibilities are endless. You bring the talent; we bring the opportunity.

We are seeking a Bankcard Account Manager to join Zions Bancorporation.

The Bankcard Account Manager will be an expert at relationship building with internal and external clients. They effectively partner to proactively anticipate and solve for client needs, sell product and resolve client issues. The Bankcard Account Manager will serve as a subject matter expert and consultant for clients and internal partners. The Bankcard Account Manager will sell products and services which meet client needs.

The Bankcard Account Manager will:

• Drive client satisfaction and retention. Ensure that client satisfaction and confidence in products and services are maintained.
• Act as client focal point and primary program leader for client Commercial Card Program Administrators.
• Conduct proactive client account monitoring and manage complex client needs.
• Have full oversight to client issues until fully resolved.
• Perform analysis for the identification and recommendation of product functionality and enhancements.
• Ensuring client records are maintained.
• Supports process improvement initiatives.
• Offers appropriate products or services to support client goals and initiatives.
• Other duties as assigned.

Requirements:

• 2+ years a bank card products and services, client account services support, or management within the banking or card industry.
• Some general bankcard operations or other directly related experience.
• Working knowledge of the principles of account management and full knowledge of the product line and its applications, general bank card operations knowledge is helpful.
• Working knowledge of Salesforce is helpful.
• A bachelor’s degree in business, finance, business administration or a related field
• Solid project management skills.
• Ability to work independently.
• Demonstrated ability to problem solve and develop customized solutions.
• Proven client relationship skills.
• Must have strong communication skills, both verbal and written.
• Solid analysis and judgment skills.
• Possesses proficiency level skills in MS Office Suite products.
• Strong organizational skills and detail oriented.
• Team player. The ability to work in a team environment to achieve profitability, retention, and sales goals.
• A combination of experience and education may meet requirements.

Location:

This position can be remote within AZ, CA, NV or UT. However, the employee may be asked to go into a local office a few times per month and asked to travel periodically.

Pay Range: $49,000 – $110,000 (Annually, based upon relatable skills/experience)

Benefits:

• Medical, Dental and Vision Insurance – START DAY ONE!
• Life and Disability Insurance, Paid Parental Leave and Adoption Assistance
• Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts
• Paid Training, 15 days of Paid Time Off (PTO) and 11 Paid Federal Holidays
• 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience
• Mental health benefits including coaching and therapy sessions
• Tuition Reimbursement for qualifying employees
• Employee Ambassador preferred banking products

Apply now if you have a passion for impactful outcomes, enjoy working collaboratively with co-workers, and want to make a difference for the clients and communities we serve.