Lead Project Manager

About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

Lumen’s commitment to workplace inclusion and employee support shines bright. We’ve made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we’re the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index.

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Project Manager is responsible for planning, organizing and managing the customer’s implementation to meet scope, timing and budget expectations and overall project outcomes. This role participates in and leads the completion of complex solutions to meet customer needs and is engaged according to PMO criteria and standards.

Location and Schedule

This is a Work From Home position in the United States.

The Main Responsibilities

• Partner with various LUMEN Project Management, Network Implementation (NI), Construction, Field Operations Teams to contributing to the planning, organization and implementation of non-productive dispatch solutions for Field Operations work activity.
• Works with field leaders at all levels to identify opportunities for education, coaching and improved processes and tools.
• Support regional field operations in the implementation of end-to-end processes inclusive of hands-on introduction, feedback, training development and Field compliance.
• Coordinate with supporting teams including, NI, Construction, Operations, Fiber Success Teams, etc., and others to ensure end-to-end process support.
• Plan, organize, and manage projects/work activities to attain objectives, deliver on schedule and on budget.
• Translates opportunities into meaningful programs; executes in a complex, matrixed environment.
• Designs and delivers effective and innovative communication in multiple methods including creating videos, presentations and other communications leveraging the Microsoft suite.

Minimum

What We Look For in a Candidate

• Bachelor’s or equivalent and 3+ years related experience
• Implementation experience within Telecommunications Field Operations
• Demonstrate self-motivation, the ability to act in a self-directed manner, with a sense of urgency and desire to contribute to the growth of the company.
• Ability to manage and prioritize multiple tasks, projects, and clients in parallel in a time sensitive environment
• Ability to communicate effectively, strong customer communication skills are a requirement
• Ability to deal with remote client relations through phone, email and online sources in order to enhance the partner experience
• Demonstrated ability to use and apply business acumen, working knowledge of Microsoft Office Suite
• Ability to work effectively in cross-functional teams such as Sales, Marketing, Engineering, Finance, Product, Operations and Support
• Demonstrates positive outlook, growth mindset, customer obsession (external & internal), and openness to diverse perspectives.

Preferred

• CAPM or PMP Certification, 4+ years in Project Management Experience
• Operations Field Experience with copper and fiber services.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$82,969 – $110,625 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY

$87,117 – $116,156 in these states: CO HI MI MN NC NH NV OR RI

$91,266 – $121,688 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We’re able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.